ABL - Level 1 Analysts - Support

Description

Job Summary: We are seeking a Help Desk / Service Desk professional for remote and on-site support, managing incidents and requests with a service-oriented approach. Key Highlights: 1. You will work in a team-oriented environment focused on technological solutions. 2. You will contribute to customer satisfaction through value-added services. 3. A collaborative work environment based on values and professional development. **Extended Description** --------------------- **Recruiter:** Daniela Gaviño **Location:** CDMX / Monterrey **Industry:** Financial sector **Work Modality:** On-site **Your Responsibilities:** * Profiles for remote and on-site handling of Level 1/Level 2 incidents and requests from users nationwide. Ticketing tool experience (ServiceNow preferred). * **Required Knowledge and Experience:** * 2\-3 years of experience in Help Desk / Service Desk. * Experience supporting Windows 10/11, corporate email, Microsoft Office suite, and basic user configurations. * Proficiency with ticketing tools (ServiceNow preferred). * Service orientation and strong communication skills with end users; ITIL Foundation certification is desirable. **Extended Description** --------------------- **Skills:** Ability to work under pressure, quality-focused and results-driven **Your Career at Capgemini** * Working in a team environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini’s clients. * You will collaborate with functional, technical, and business specialists to help develop the implementation and integration of innovative solutions and systems, including methodologies, techniques, and tools. * You will responsibly and promptly contribute to customer satisfaction by delivering services and products that generate added value. * Capgemini offers competitive compensation and benefits exceeding statutory requirements. * Our global headquarters are in Paris, France, and we operate in over 50 countries. We have more than 340,000 professionals in Mexico, located in Mexico City, Aguascalientes, and Monterrey. * Capgemini has developed proprietary global methodologies: Collaborative Business Experience and Rightshore. **Why You’ll Love Working at Capgemini:** * We offer a unique recruitment and onboarding experience and support you in building the foundation of your professional career and skills. * We provide a collaborative work environment grounded in our seven core values: Honesty, Boldness, Trust, Freedom, Team Spirit, Humility, and Fun. * We foster an environment that enables you to plan and develop your career. *“At Capgemini Mexico, our goal is to attract top talent and cultivate a diverse and inclusive workplace; therefore, we do not discriminate on the basis of race, gender, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be considered for selection based solely on the candidate’s merit relative to the job requirements and/or experience. For validation purposes, we will securely use your data—including but not limited to video images or screenshots—during the selection, hiring, and/or onboarding processes. For your security, please review our privacy notice at:* *https://www.capgemini.com/mx\-es/aviso\-de\-privacidad\-para\-candidatos\-a\-ocupar\-una\-vacante/*