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\n**Location:** Cuautitlán Izcalli, State of Mexico \n**Employment Type:** Full-time \n**Work Mode:** On-site\n\n**Requirements:**\n\n* **Education:** Technical degree in Accounting, Bachelor’s degree in Public Accounting or related field (graduated or currently studying)\n* **Experience:** Minimum 1.5 years in a similar position (preferred)\n* **Technical Knowledge:**\n* Recording of accounting journal entries\n* Management of accounts payable and accounts receivable\n* Bank reconciliations\n* Electronic invoicing (CFDI)\n* Use of SAT portal (XML download, RFC validation, etc.)\n* Basic tax knowledge (Income Tax, VAT)\n* VAT and accounting ledger reconciliations\n* Fixed assets (recording and documentation)\n* **Tools:**\n* Excel (intermediate level: pivot tables, basic formulas)\n* Accounting software (COI, CONTPAQi, SAE, Aspel, or similar ERP systems)\n\n**Competencies:**\n\n* Organization and attention to detail\n* Responsibility and confidentiality\n* Teamwork\n* Ability to follow 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for our business departments, with a strong emphasis on high\\-volume hiring for operations, shops, and retail staff.\n\n\n\nThis role will be based in **Mexico City** under a **hybrid working model**.\n\n\n**About the Role**\n\n\n* Oversee the entire end\\-to\\-end recruitment process for different business departments, with a particular emphasis on high\\-volume hiring in operational and retail roles\n* Partner closely with hiring managers and their teams to ensure smooth, efficient hiring processes\n* Establish and maintain meaningful relationships with hiring managers and key stakeholders\n* Own and drive the offer process from beginning to end, while providing a world\\-class experience to your candidates that aligns with our values\n* Promote our employer brand, champion the Flix culture and ensure we hire the right people for the right team who also align with our mission and values\n* Maintain high data quality and standards across all our tools and systems (e.g., Greenhouse)\n \n\n\n**About You**\n\n\n* 3–5 years of work experience in end\\-to\\-end recruiting\n* Experience in high\\-volume hiring (e.g., operational, retail, customer service or similar roles)\n* Strong offer and stakeholder management skills, with ability to make data\\-driven decisions\n* Sound appreciation for the fundamentals of talent acquisition, but creative and inquisitive when considering modern tactics\n* Proactive working style with a keen eye for detail and quality\n* Fluent in Spanish; good command of English\n \n\n\nWe recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!\n\n\n**What We Offer**\n\n\n* **Travel perks**: 12 free Flix vouchers \\+ 12 discount vouchers for friends \\& family.\n* **Work from (M)Anywhere**: Depending on your role, work from another location for up to 60 days per year.\n* **Hybrid work model**: We are an office\\-first company, but we offer flexibility to balance work and life.\n* **Wellbeing support**: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.\n* **Learning \\& Development**: Take advantage of language classes, training courses, and expert\\-led sessions to grow your skills.\n* **Mentoring Program**: Connect with experienced colleagues to gain insights and accelerate your career.\n\n\nTo view more local benefits specific to each office location,\n\n\n\n**Why Join Flix?**\n\n\n\nAt Flix, you’ll find teams that rally together to overcome challenges and spark creativity. 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You will have the opportunity to lead various process improvement projects and collaborate with cross-functional teams on warehouse and linkage design initiatives.\n\n**What’s in it for you:**\n\n\nOpportunity to build a long-term career path with exposure across all areas of Ecolab’s Supply Chain.\n\n\nAccess to best-in-class resources, tools, and technology.\n\n\nThrive in a company that values sustainability, champions a safety-centered culture, and has been recognized as one of the world’s most ethical companies.\n\n\nComprehensive benefits package.\n\n**What you’ll do:**\n\n\nLead a team, holding them accountable for savings and productivity standards.\n\n\nOversee logistics activities, including inventory control, warehousing, transportation, logistics planning, order processing, and customer service.\n\n\nPartner with cross-functional teams in Quality, Planning, Procurement, and Supply Chain Finance to proactively identify and resolve quality and service issues related to logistics operations.\n\n\nSupport development of the site logistics budget, with a focus on continuous year-over-year performance improvement against key metrics.\n\n\nCoordinate operational redesign projects to enhance performance and meet customer needs.\n\n\nMonitor fixed assets and coordinate implementation of approved improvement projects within functional areas.\n\n\nCommunicate standard logistics metrics to direct reports.\n\n\nResolve quality, service, and cost issues.\n\n\nSupport oversight of inventory levels.\n\n**Position Details:**\n\n\nPreferred location: Tultitlán, State of Mexico or nearby areas\n\n\nWork schedule: Monday–Friday, 8:30 a.m.–5:30 p.m. (Saturday shift coverage possible)\n\n**Essential Requirements:**\n\n\nBachelor’s degree in Logistics, Business Administration, Commerce, or related field; Industrial Engineering or related discipline.\n\n\n5 years of experience in supply chain, warehousing, transportation, and logistics processes.\n\n\nAdvanced English (conversational).\n\n\nProficiency in SAP, analytical tools, databases, and carrier relationship management.\n\n\nPeople management experience.\n\n**Desired Qualifications:**\n\n\nPower BI proficiency.\n\n\nPrior project management experience.\n\n\nKnowledge of TPM and/or Lean Manufacturing principles.\n\n **Our Commitment to a Culture of Inclusion & Belonging** \n\nEcolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. 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Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1\\.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top\\-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.\n\n**Role Summary**\n----------------\n\n\n\nWe are rebuilding how support works at Apollo. Moving from a reactive, ticket\\-driven model into a proactive, insight led, AI\\-powered customer experience engine. The Customer Experience Senior Manager role plays a central role in that evolution. Expect up to 10 weeks of travel a year to sit with teams, work shoulder to shoulder with partners, and get close to the real customer experience when it matters most.\n\n\n**This leader will own two critical functions:**\n\n\n### **1\\. Knowledge Base Content Team**\n\n\n\nThis team produces and maintains high\\-quality customer\\-facing and internal knowledge. Content viewed millions of times and used heavily by both humans and AI. The Senior Manager ensures the KB becomes a strategic asset, not a static library. Updated fast, structured for machines, and intuitive for humans.\n\n\n### **2\\. Customer Experience Change Agents**\n\n\n\nThis team is transforming from a traditional QA group into a team of experience investigators. Instead of scoring interactions, they will uncover customer pain patterns across product behavior, AI flows, and human support touchpoints. Their insights will fuel product managers, support leaders, and other stakeholders with validated findings that actually shape change.\n\n\n\nThis role is ideal for someone unapologetically curious, deeply customer obsessed, and energized by building things that did not exist yesterday. You will create clarity where none exists, strengthen young leaders, and establish the frameworks that guide how Apollo learns from customers and designs better experiences.\n\n\n**Key Responsibilities**\n------------------------\n\n\n### **Strategic Leadership and Vision**\n\n\n* Architect how the CE and KB teams operate moving forward, including workflows, tooling, and success metrics.\n* Build a unified strategy that positions the KB as a core input to AI accuracy, customer self\\-service, and experience design.\n* Develop the operating model for the Customer Experience Change Agent team, including discovery frameworks, investigation protocols, validation processes, and cross functional feedback loops.\n\n### **Knowledge Base Ownership**\n\n\n* Ensure all product enhancements, releases, and UI or UX changes are rapidly reflected in knowledge articles using a machine first, human clear structure.\n* Partner closely with Product Managers and Product Marketing Managers to integrate knowledge flows into product development and release cycles.\n* Maintain rigorous auditing to ensure accuracy, freshness, and findability across internal and customer facing content.\n* Drive the adoption of AI assisted authoring, auditing, and taxonomy optimization.\n\n### **Customer Experience Change Agents**\n\n\n* Shift the team from compliance QA to experience discovery. Empower analysts to investigate journeys, validate themes, and deliver insights that prompt action.\n* Build tools, templates, workflows, and training materials that help the team work consistently at a high bar.\n* Translate observations into clear narratives with data, impact assessment, and recommended next steps.\n* Enable the team to investigate experience breakdowns across product functionality, AI behaviors, and human interactions, not just support cases.\n\n### **Cross Functional Influence**\n\n\n* Integrate CE insights into Product, Engineering, Enablement, Support Leadership, and other partners to drive measurable improvements.\n* Influence roadmap priorities through validated customer pain patterns and experience insights.\n* Establish clear feedback loops that ensure insights lead to action instead of being lost in a backlog.\n\n### **People Leadership and Team Development**\n\n\n* Coach and develop leads, analysts, and writers. Create future leaders while upskilling the team in research, storytelling, content design, and customer empathy.\n* Model a culture of curiosity, psychological safety, honest reflection, and high accountability.\n* Teach junior leaders how to lead for the first time and support them as they grow into confident, independent decision makers.\n* Encourage asking questions, seeking help early, and admitting when things are unclear. Model that behavior yourself.\n\n**What Great Looks Like**\n-------------------------\n\n\n* You see patterns where others see noise.\n* You transform ambiguous problems into clear, repeatable systems.\n* You tell the truth early, ask for help before you are underwater, and coach others to do the same.\n* You build teams that feel safe, encouraged, and challenged.\n* You push for better customer experiences not because it is your job, but because it bugs you when something is off.\n\n**Qualifications**\n------------------\n\n\n* **5 or more years in customer experience, content, operations, or insights roles.**\n* **5 or more years** **leading** **managers, leads, or high performing ICs.**\n* Experience building or evolving teams through change, ambiguity, or rapid scaling.\n* Strong partnership record with Product, PMM, Engineering, or Enablement.\n* Is AI focused and on the journey to becoming a master of the craft. 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