### **ServiceNow Developer – Remote (Mexico)** We are seeking an experienced and highly skilled **ServiceNow Developer** with **6\+ years of overall IT experience** and strong hands\-on expertise in the ServiceNow platform to join a long\-term project with **Tech Mahindra**. This role is ideal for professionals who enjoy working in Agile environments, building scalable platform solutions, and collaborating with distributed teams. ### **Key Responsibilities:** * Design, develop, and maintain solutions on the **ServiceNow platform**. * Develop and customize functionality using **JavaScript, Glide scripting, Script Includes, and Scheduled Jobs**. * Design and implement **backend APIs, data structures, and integrations** to support content delivery and search capabilities. * Troubleshoot issues across ServiceNow content pipelines and identify root causes across system components. * Collaborate with cross\-functional and distributed teams in **Agile/Scrum environments**. * Support platform enhancements related to AI experiences or ITX/Technology workflows, depending on specialization ### **Technical Skills Required:** * **6–10 years of total experience** in software or platform development. * **5\+ years of hands\-on experience with ServiceNow** (Tech Leads) or **5–7 years** (Mid\-level). * Strong proficiency in **JavaScript**. * Solid experience with **Glide scripting, Script Includes, and Scheduled Jobs**. * Experience with **ServiceNow integrations (REST/SOAP)**. * Strong platform troubleshooting and debugging skills. * Advanced English for professional communication ### **Nice to Have / Preferred Skills:** * Experience with **Service Portal** and **UI Builder**. * Knowledge of **Virtual Agent, Now Assist, AI or GenAI** (for AI Experiences). * Hands\-on experience with **ITAM, SPM, or ITSM Change Management** (for ITX/Technology workflows). * Background in **AI/ML** (required only for AI/ML\-focused profiles). * Experience working on large\-scale, enterprise ServiceNow implementations ### **Soft Skills:** * Strong communication skills. * Leadership and proactive mindset. * Empathy and teamwork. * Problem\-solving and analytical thinking. ### **Location \& Schedule:** * **Location:** Remote (Mexico) * **Schedule:** Monday to Friday, 9:00 AM – 6:00 PM ### **Qualifications:** * Bachelor’s degree or higher in Computer Science, IT, or a related field. * **Advanced English** (spoken and written). * Strong commitment and ability to work independently in remote environments. ### **How to Apply:** Please send your **resume in English (without letterhead)**, highlighting your experience with **ServiceNow development**, JavaScript, integrations, and any exposure to **AI, Virtual Agent, ITSM, ITAM, or platform customization projects**.