Summary: Join a global IT services leader as a Service Desk Analyst to support retail operations, ensuring smooth daily functionality and delivering top-tier technical support. Highlights: 1. Support retail store users and troubleshoot POS systems/store devices 2. Resolve incidents involving registers, pricing, order entry, and hardware 3. Work in a dynamic and collaborative environment About the role: Join a global leader in IT services and consulting! We’re looking for a Service Desk Analyst to support retail operations, ensuring smooth daily functionality across store systems and delivering top-tier technical support. What you’ll do: - Provide technical support to retail store users - Troubleshoot and resolve issues related to POS systems and store devices - Handle incidents involving registers, pricing, and order entry - Support hardware such as Zebra printers and pin pads - Log, track, and follow up on tickets to ensure timely resolution What we’re looking for: - Experience in technical support or helpdesk roles - Background in retail environments is a plus - Knowledge of POS (Point of Sale) systems - Familiarity with store hardware (printers, pin pads, registers) - Strong problem-solving skills and attention to detail - English proficiency (written and spoken) What we offer: - Major medical insurance - Continuous training and career growth opportunities - Dynamic and collaborative work environment - Competitive benefits package - Salary Range based on Experience Location: GUADALAJARA TATA 2 Job Type: Full-time Training paid 2 to 3 weeks Ready to grow your career in a fast-paced, global environment? Apply now and be part of our team.-Requerimientos- Educación mínima: Educación media superior -Bachillerato General 3 años de experiencia Idiomas: Inglés Conocimientos: Pos, Service desk, Soporte técnico Palabras clave: analista, analyst