Customer Service Executive

Description

Job Summary: Tecnópolis is seeking a Customer Service Executive to contact, inform, and coordinate services, ensuring clear and friendly customer support. Key Responsibilities: 1. Customer-company contact to provide information and coordinate services 2. Opening service orders via telephone and in person 3. Handling complaints and resolving conflicts Tecnópolis, a leading technical service company, invites you to join its team as: **CUSTOMER SERVICE EXECUTIVE** Customer-company liaison responsible for providing clear and friendly information regarding offered services, opening service orders via telephone and in person, coordinating customer equipment receipt and delivery, and keeping customers duly and promptly informed of scheduled home visit and service dates. **KNOWLEDGE:** * Customer service and support. * Handling complaints and resolving conflicts. * Sales and after-sales processes. * Communication and negotiation techniques. * Customer service protocols. * Request or ticket management and tracking. * Preparation of service reports and records. * Customer case management and tracking. * Basic administrative processes. * Customer database management. * Corporate email handling. * Office software suite usage (Word, Excel, PowerPoint). * Multi-channel support platforms (telephone, chat, social media). * Data entry and system information updates. * Company products or services. * Warranty, exchange, or return policies. * Internal company processes. * Quality and service policies. * Basic confidentiality and data protection standards. **SKILLS:** * 1\. Effective communication * 2\. Empathy. * 3\. Problem solving. * 4\. Patience and emotional control. * 5\. Organization and time management * 6\. Product or service knowledge * 7\. Digital tool proficiency * 8\. Customer orientation. **REQUIREMENTS:** Education: High school diploma minimum Age: 20 years or older **WE OFFER:** Weekly salary Direct employment contract with the company Position type: Full-time, probationary period Benefits: * Company-provided mobile phone * Complimentary uniforms Education: * Completed high school diploma (preferred) Work location: On-site employment Salary: $11,000.00 \- $13,000.00 per month Work location: On-site employment