We are seeking a **Technical Support Engineer** for **Seguritech Privada Capital Humano**, based in **León, Guanajuato**. This position focuses on **technological infrastructure and specialized system support**, providing advanced technical assistance to users and ensuring continuous operation of IT services and platforms. **Position Objective** Ensure the availability and stability of technological services through the **administration, diagnosis, and maintenance of operating systems, networks, and servers**, complying with project technical and quality standards. **Main Responsibilities** * Provide first- and second-level support for **IT infrastructure, servers, networks, and workstations**. * Administer **Windows Server operating systems (AD, DNS, DHCP, GPO, IIS)** and **Linux (basic to intermediate level)**. * Configure and maintain **VPN, remote access (RDP, AnyDesk, TeamViewer)**, and network services. * Diagnose incidents using tools such as **Ping, Tracert, Netstat, Nslookup, Telnet**. * Manage **cybersecurity**, antivirus, endpoint protection, and basic firewalls. * Monitor and administer **network and server services** (Active Directory, File Server, IIS, DNS). * Backup and restore data; execute basic queries in **SQL Server or MySQL**. * Provide support for **VoIP telephony** (SIP, RTP, H.323, NAT, authentication, and codecs G.711, G.729, OPUS). * Document incidents, changes, and configurations in technical reports. * Collaborate with infrastructure and development teams to resolve complex incidents. **Professional Profile** **Education** * Engineering degree (in progress or completed) in **Information Technology, Computer Systems, or related fields**. **Minimum Experience** * 2 years of experience in technological infrastructure, networking, and operating systems support. * Solid knowledge of **Windows Server, Linux, TCP/IP networks, VLANs, Cisco/HP routers and switches**. * Experience in **VPN, VoIP, databases, firewalls, virtualization, and basic cybersecurity**. * Knowledge of **ITIL** and best practices in IT service management is desirable. **Languages and Certifications** * Basic English (ability to read technical manuals). * DC\-3 certification for working at heights. (Desirable but not mandatory) **Competencies and Skills** * Clear communication and user orientation. * Technical analysis and diagnosis. * Accurate documentation and incident tracking. * Ability to work under pressure and prioritize tasks. * Collaboration with multidisciplinary teams. * Service-oriented mindset and commitment to continuous improvement. **Position Conditions** * **License:** Standard driver's license. * **Location:** On-site in León, Guanajuato. * **Schedule:** Monday to Friday from 8:30 to 18:00; availability for on-call shifts and after-hours support (with extra pay on Sundays). * **Start date:** Immediate **Additional Aspects** * Availability for travel within the state. * Occasional work at heights. Employment type: Full-time Salary: $18,000\.00 per month Work Location: On-site job