Customer Quality Engineer

Description

Job Summary: We are seeking a Customer Quality Engineer to ensure customer satisfaction in the automotive industry by addressing quality issues and coordinating corrective actions. Key Highlights: 1. Customer quality experience within the automotive industry. 2. Leadership in root cause analysis and advanced quality tools. 3. Ensuring compliance with IATF 16949 standards and customer requirements. We are looking for a **Customer Quality Engineer** to join our team in the automotive industry. The candidate will be responsible for ensuring customer satisfaction through handling and tracking quality issues, coordinating corrective actions, and complying with automotive industry standards. **Main Responsibilities** * Handling and tracking OEM customer complaints. * Leading root cause analysis using tools such as 8D, 5 Whys, Ishikawa, and Core Tools. * Coordinating corrective and preventive actions with internal departments. * Monitoring quality and customer performance indicators. * Participating in internal, external, and customer audits. * Validating implementation of changes and containment actions at the plant. * Ensuring compliance with IATF 16949 standards and specific customer requirements. * Preparing and presenting technical reports and action plans. * Providing support during product launches and engineering changes. **Requirements** * Industrial Engineering or related field. * Customer quality experience within the automotive industry. * Knowledge of Core Tools: APQP, PPAP, FMEA, SPC, and MSA. * Experience with 8D methodology and problem resolution. * Knowledge of IATF 16949\. * Advanced English proficiency. * Proficiency in Microsoft Office and quality management systems. * Strong communication, negotiation, and customer-oriented skills. Employment Type: Full-time Salary: $20,000\.00 \- $21,000\.00 per month Benefits: * Major medical expense insurance * Life insurance * Grocery vouchers Application Question(s): * What is your salary expectation? * What is your level of English proficiency? * Do you hold a passport and visa? * Describe your experience in Customer Quality Experience: * Customer Quality Engineer: 2 years (Mandatory) Work Location: On-site employment