Job Summary: We are seeking professionals to handle and follow up on customer requests, ensuring service quality and promoting innovation. Key Highlights: 1. Customer service and administrative procedure follow-up 2. Telephone and in-person advisory services for customers and agents 3. Training on digital tools and processes Job Description: **At AXA Mexico, we seek individuals who dare to challenge boundaries and drive progress toward a better world!** If you are not afraid of challenges, desire growth, and wish to leave a lasting impact, this is your opportunity to experience something transformative — for others and for yourself. Are you ready to reach your full potential and make a difference? Join our team and become part of an organization that respects diversity, fosters inclusion, and promotes innovation. Here, every step you take brings you closer to your best self. **Job Objective:** Provide service and follow-up on client (internal and external) requests related to administrative processes such as policy issuance, collections, renewals, claims, among others, ensuring timely and effective responses aligned with institutional norms, policies, and procedures, thereby guaranteeing service quality. **Main Responsibilities:** Receive, handle, and resolve various administrative procedures according to established procedures, policies, and guidelines, supporting the Sales Force. Provide telephone and in-person advisory services to customers, agents, and promoters. Meet defined response time standards for customers, the Sales Force, and suppliers. Deliver training and guidance to the Sales Force on company digital tools and processes. **Requirements:** * Bachelor’s degree in Economics, Administration, or related field (preferred but not mandatory) * Minimum 1 year of experience in customer service, administrative, operational, or sales areas. * At least 1 year of experience in the insurance sector (preferred) * Intermediate proficiency in MS Office (Word, Excel, PowerPoint) Temporary position for 4 months to cover maternity leave. **What We Offer:** At AXA Mexico, we provide a path to enhance your skills, grow personally and professionally, and live an experience that challenges you to improve daily. Here, your potential is the seed of change, and your progress is the driving force to transform lives. **Our Commitment to You:** **Potential:** Grant you autonomy to make decisions and lead change. **Progress:** Listen to you and support your development, expanding both your human and professional capabilities. **Care:** Ensure your holistic well-being — both personal and professional. Ready to take the next step? Know You Can — because at AXA, your success story starts now. **About AXA** Have you ever wondered what it would be like to work somewhere you can achieve your full potential? We are a French multinational company and a global leader in insurance, present in 50 countries and serving over 95 million customers worldwide. Since 2008 in Mexico, we have protected and cared for nearly 5.9 million Mexicans, thanks to our more than 5,000 committed employees. At AXA, we celebrate the diversity of ideas and perspectives — because it makes us stronger. We foster an inclusive, sustainable environment rich with opportunities to learn, collaborate, and create. Here, every idea matters, every voice is valued, and your development is our mission. If you’re ready to take the next step and dare to be your best self, AXA Mexico is waiting for you. Dare to live the AXA experience and build a future full of opportunities.
Juan García
Indeed · HR
Juan García
Indeed · HR
