Service Desk Analyst

Description

Position Summary: We are seeking a Service Desk Analyst with sales experience to manage services, coordinate customer service, and provide general support. Key Responsibilities: 1. Company service administration and control 2. Customer service and service coordination 3. Administrative tasks and executive assistance ***SOS Servicios León is looking for: Service Desk Analyst (SDA MIP)*** You will carry out the following activities (primary, but not limited to): \- Administer, control, and generate documentation for the company's services. \- Provide customer service to schedule and coordinate services according to customer needs, maintaining an active and updated service calendar. \- Update document backups, process paperwork and requisitions, manage quotations and service orders. \- Prospect and attend to customers, ensuring timely follow-up. \- Ensure smooth office operations by performing administrative tasks and providing general executive assistance, as well as drafting corresponding reports. ***Requirements:*** \- **Sales experience is mandatory** \- Gender: Unrestricted \- Age: 22 years or older \- Sales experience \- Proficiency in Contpaq and various administrative processes \- Experience managing personnel \- High school diploma or incomplete/complete bachelor's degree \- Organizational, communication, and problem-solving skills \- Solid knowledge of intermediate/advanced Excel *Work location: Parques del Sur* *Salary negotiable based on experience* *Working hours: 8:15 AM – 6:00 PM, Saturdays 8:15 AM – 3:00 PM* *Interested candidates please send CV to 4775115714 with HR* Employment type: Full-time, Indefinite term Salary: $9,800.00 – $10,000.00 per month Benefits: * Option for indefinite-term contract Work location: On-site employment