Middle Data Analyst

Description

Job Summary: Nuxiba is seeking an analytical-focused Data Analyst to analyze, reconcile, and generate operational reports, ensuring data accuracy and continuous improvement. Key Highlights: 1. Key role in data analysis for decision-making. 2. Opportunity to identify real improvements in contact and operational processes. 3. Implement and maintain interactive dashboards. At **Nuxiba**, a leading company in software and telecommunications solutions, we are looking for a detail-oriented, analytical **Data Analyst** who enjoys working with information to support decision-making. This role will be critical in **analyzing, reconciling, and generating operational information reports**, ensuring data accuracy, timely delivery, and continuous improvement in billing and analytical processes. **What profile are we seeking?** * Bachelor’s degree in Computer Science, Informatics, Information Technology, Data Analysis, Systems Engineering, or related field. * Prior experience handling data, performing analysis, and creating dashboards. * Data interpretation skills. * **Prior experience in similar roles within call center sectors (preferred)** * Advanced Excel proficiency * Data analysis and generation of proposals for decision-makers. * Python (desirable but not mandatory) * R\+ (desirable but not mandatory) * On-site availability is **mandatory** (fully on-site position) **What are the responsibilities of the Data Analyst?** * Analyze historical and operational contact data to identify real opportunities for improvement. * Analyze spam patterns using artificial intelligence, ANI wear-out, blocks, and low contact rates to generate technical and preventive recommendations. * Detect behavioral patterns (timing, campaigns, ANIs, portfolios, attempts). * Evaluate the impact of operational changes through before/after comparisons. * Implement and maintain interactive dashboards with key contact and operational behavior indicators. * Propose adjustments to dialing plans or operations based on analysis of historical and real-time data. * Report automation * Generate periodic executive reports with key findings, recommendations, and clear metrics for decision-making. * Validate the integrity, consistency, and origin of the data used. **What do we offer?** * Monday to Friday, 9 AM to 6 PM * Salary stated in gross amounts, commensurate with experience * Statutory benefits * Enhanced benefits (grocery vouchers, 30-day bonus, 30% vacation premium) * **Work location: Hilario Medina, León, Gto. (Residence in León is mandatory)** Employment type: Full-time, indefinite-term contract Salary: $20,000\.00 \- $25,000\.00 per month Application question(s): * Database proficiency/experience \- SQL * Do you have experience generating database analysis for the call center sector? Education: * Completed bachelor’s degree (preferred) Work location: On-site employment