At Nuxiba LATAM, we are seeking a **Field Technical Support Engineer** with application experience, particularly in SQL and system administration. **Responsibilities:** * Provide customer service and technical support * **Analyze and resolve incidents related to databases (SQL), operating systems (Windows, Windows Server, Linux), and Nuxiba platforms.** * Monitor and maintain systems, apply updates, and perform scheduled off-hours tasks to minimize impact on customers. * Document, record changes, and track incidents in the ticketing system (CRM). * **Conduct on-site client visits when required (MANDATORY)** * Analyze and resolve *incidents related to VoIP and SIP telephony systems.* * Report on and ensure compliance with Service Level Agreements (SLAs). * Escalate incidents according to established protocols. **Requirements:** * **Practical experience with SQL Server, including basic SQL statements, cross-table queries, and data manipulation. (Mandatory)** * Bachelor’s degree in Computer Science, Information Technology Engineering, Computer Systems Engineering, or related field * Experience: 1–2 years of technical support and customer service experience in a Contact Center environment * **Availability to visit clients on-site when required (MANDATORY)** * Knowledge and experience in networking * Experience administering servers running Windows Server operating systems * Familiarity with SIP telephony (desirable but not mandatory) * Intermediate proficiency in Microsoft Office * Strong communication skills and ability to work effectively in a team **We offer:** * Benefits exceeding statutory requirements * Competitive salary * Monday to Friday schedule * **Hybrid work model (remote work and client visits) — MANDATORY residence in León, Gto.** * Grocery vouchers * Career development plan If you are interested in this opportunity and meet the above requirements, we invite you to apply. Employment type: Full-time Salary: $13,000.00 – $15,000.00 per month Benefits: * Grocery vouchers Application questions: * SQL proficiency/experience * This position requires on-site client visits — are you available to travel within León? Work location: Hybrid remote work in 37219, Real los Murales, Gto.