FLOOR ASSISTANT

Description

Job Summary: Supervise guest, staff, customer, and supplier activities within the hotel to ensure normal operations and report any anomalies to the immediate supervisor. Key Points: 1. Ensure compliance with the hotel's internal regulations 2. Protect the hotel's assets, guests, and staff 3. Requires constant movement **Job Mission** --------------------- Monitor the actions and activities carried out by guests, staff, customers, and suppliers in hotel areas. Supervise that these activities proceed as normally as possible, reporting any observed anomalies in hotel areas to the immediate supervisor. **Areas of Specialization** ---------------------------- * Customer service **Technical Knowledge** -------------------------- * Basic service knowledge * Fire extinguisher operation * First aid **Education** --------------- * High school diploma * Incomplete studies **Languages** ----------- **Experience** --------------- * Security agent * General assistant **Main Job Responsibilities** ------------------------------------ * Enforce the hotel's internal regulations * Must request properly signed entry and/or exit passes for bags, radios, and/or any other hotel items. * Must report staff without identification badges and/or without complete uniforms to Human Resources. * Avoid personal relationships with other staff members that could compromise, limit, or hinder proper performance of duties. * Constantly safeguard the hotel's fixed assets, guests, and staff. * Ensure confidential hotel information is not removed. * At the end of each shift, submit notes documenting observations made during the shift to the security supervisor. **Physical Position of the Job** ------------------------------- * Primarily standing, with constant movement **Physical Requirements of the Job** ---------------------------------- * Requires constant movement throughout the property * Occasionally lifts boxes or small-volume packages