MANAGER

Description

Position Summary: Lead the overall operation of a glamping site, ensuring an exceptional guest experience, maximizing occupancy, and guaranteeing business profitability. Key Highlights: 1. Comprehensive leadership of glamping operations 2. Focus on customer service and occupancy maximization 3. Sales, team, and administrative management **Position Objective** Lead the overall operation of the glamping site, ensuring an **exceptional guest experience**, maximizing occupancy, and guaranteeing business profitability. **Ideal Profile** * Customer service focus (hospitality) * Commercial mindset (sales and closing) * Solution-oriented and proactive * Team leadership * Organized and results-driven * Affinity for nature/experiential tourism **Main Responsibilities** **Operations** * Supervise accommodation, cleaning, and maintenance * Ensure quality standards and guest experience * Coordinate check\-in / check\-out * Resolve guest incidents * Supervise and conduct inventories * Organization manuals * Timely and proper material requests for glamping sites **Sales and Occupancy** * Follow up on leads (WhatsApp, social media, CRM) * Close reservations * Optimize rates and packages * Propose promotions and sales strategies **Team Leadership** * Coordinate operational staff (avoid role duplication and rework) * Train staff in service and sales * Monitor performance * Attention to detail **Administration** * Reservation scheduling * Basic income and expense reporting and control * Occupancy reports * Inventory control **Requirements** * Customer service experience * Sales experience (highly important) * Proficiency in WhatsApp Business / CRM * Availability to work weekends **Key Skills** * Effective communication * Problem-solving ability * Sales closing * Problem resolution * Organization * Attention to detail * Creativity Salary: Up to $4,000\.00 per week Benefits: * Flexible hours Work Location: Hybrid remote in 37320, El Duraznal, Gto.