CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Support the handling of shipment control requests by generating administrative records and coordinating shipments to enhance customer satisfaction. Key Responsibilities: 1. Handle service reports to meet customer requirements 2. Report on inbound services to Shipment Control and manage response 3. Coordinate shipments and generate records for efficient management Purpose: Support timely and proper handling of requests entering the Shipment Control department by generating administrative records and verifying data to coordinate shipments, thereby consistently meeting performance indicators to improve customer satisfaction. Main Functions * Timely and properly handle assigned Service Reports by conducting daily reviews of each Service Report to address customer requirements using management tools, ensuring satisfactory responses to requests. * Report on services entering Shipment Control by performing daily scans of shipments, supported by visit and control label information, via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service and support, providing operational feedback on process deviations. * Conduct customer calls for shipments entered into Shipment Control in a timely and proper manner by executing the daily shipment coordination and customer calling process to evaluate and manage customer service and support, providing operational feedback on process deviations. * Generate records for shipments requiring them by tracking shipment incidents according to the operational cycle process, to promptly notify and coordinate shipments. * Daily physical reconciliation of local route delivery and return manifests by tracking the reconciliation tool daily to validate compliance with delivery processes. Employment Type: Full-time, Seasonal Salary: $9,100\.00 \- $10,010\.00 per month Benefits: * Transportation assistance or service * Employee discount * Paternity leave exceeding statutory requirements * Company parking * Referral program * Life insurance * Complimentary uniforms * Grocery vouchers Work Location: On-site employment