Position Summary: Provide technical support for shop floor control systems and end users, ensuring operational continuity and continuous improvement of technological processes. Key Highlights: 1. Technical support for manufacturing and shop floor control systems. 2. Collaboration in process improvement and automation. 3. Teamwork and focus on continuous improvement. IT Technical Support Engineer · Position Objective Provide technical support for shop floor control systems and end users, ensuring operational continuity, timely incident response, and continuous improvement of technological processes within the organization. Requirements Bachelor's degree in Computer Science, Computer Systems Engineering, or related field. Basic to intermediate English proficiency. Minimum 1 year of experience supporting shop floor control systems. Basic knowledge of TCP/IP networks. Basic knowledge of operating systems (Windows and Linux). Basic knowledge of PL/SQL. Experience providing end-user support. Ability to work collaboratively and under pressure. Analytical, problem-solving, and documentation skills. Focus on continuous improvement. Interest in and enthusiasm for process automation. Key Responsibilities Provide technical support for manufacturing and shop floor control systems. Diagnose and resolve incidents related to hardware, software, and network. Document incidents, solutions, and implemented improvements. Track and follow up on support tickets and requests. Support implementation of process improvements and automation. Collaborate with multidisciplinary teams to ensure operational continuity. Competencies Proactivity Organization Effective communication Results orientation Customer service. -Requirements- Minimum education: Higher education - Bachelor's degree 2 years of experience Languages: English Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologias, la, informacion, it