Job Summary: We are seeking a Technical Support Engineer to handle, diagnose, and resolve incidents; maintain software and hardware; and participate in technological improvements. Key Responsibilities: 1. Technical problem diagnosis and resolution 2. Software and hardware maintenance 3. Participation in technology upgrade projects A nationwide company is looking for a **Technical Support Engineer** **Requirements:** * Handle and log incidents, requests, and inquiries via the help desk or ticketing system. * Diagnose and resolve issues related to computing equipment, networks, operating systems, printers, and other devices. * Install, configure, and maintain software and hardware (Windows, Office, antivirus, etc.). * Escalate Level 2 or Level 3 incidents when necessary. * Document solutions and create user manuals or internal procedures. * Provide remote or on-site assistance as required. * Participate in technology upgrade projects and continuous improvement initiatives. * Ensure compliance with IT policies and information security standards. Requirements: * Technical degree or bachelor’s degree in Computer Systems, Information Technology, Telecommunications, or related field. * Minimum 4–5 years of experience in technical support or help desk roles. * Knowledge of Windows and/or Mac operating systems. * Basic networking knowledge (IP, DHCP, DNS, VPN). * Proficiency with remote desktop tools and ticketing systems. We Offer: * Full statutory benefits from day one * Grocery vouchers * 10% Savings Fund * Life insurance * Major Medical Expense Insurance (applicable only to the employee) * Initial 3-month contract, followed by an evaluation upon completion * Indefinite-term contract recognizing seniority * Corporate agreements and benefits plan through MINU Employment Type: Indefinite-term Salary: $20,000.00 – $23,000.00 per month Experience: * Networking: 3 years (Mandatory) * Help Desk: 3 years (Mandatory) * Technical Support: 3 years (Mandatory) Work Location: On-site employment