Position Summary: We are seeking a proactive and results-oriented Systems Technical Support Engineer to ensure the stability and performance of the technological infrastructure by administering, maintaining, and troubleshooting systems and networks. Key Highlights: 1. Administer, maintain, and troubleshoot systems and networks 2. Ensure operational continuity and provide first-level support 3. Propose improvements to optimize technological resources Position Title: Systems Technical Support Engineer / IT Support Engineer Join our team! (Company Name) is looking for a proactive and results-oriented Systems Technical Support Engineer to ensure the stability and performance of our technological infrastructure. What will be your mission? We seek a professional capable of administering, maintaining, and troubleshooting the company’s systems and networks. You will be responsible for ensuring operational continuity, providing first-level support to internal users, and proposing improvements to optimize technological resources. Job Responsibilities: User Support: Respond to and resolve support tickets (on-site and remote) related to hardware, software, operating systems (Windows, macOS, Linux), and corporate applications. Infrastructure Management: Administer servers (physical and virtual), Active Directory services, DNS, DHCP, and backups. Networking: Monitor and maintain LAN/WAN networks, switches, routers, and firewalls. Diagnose connectivity issues. Maintenance: Perform preventive and corrective maintenance on computers, printers, and peripherals. Documentation: Develop and maintain up-to-date technical documentation including procedures, inventories, and security policies. Cybersecurity: Collaborate in implementing information security policies, antivirus management, and security updates. Customer Service: Deliver exceptional service experience with empathy and clear communication toward end users. What Are We Looking For? (Requirements) Academic Qualifications: Degree in Systems Engineering, Computer Science, Telecommunications, or related fields (Technical Specialist or University degree, in progress or completed). Required Technical Knowledge: Operating Systems: Advanced proficiency in Windows 10/11, Windows Server (2016/2019/2022), and familiarity with Linux (Ubuntu/CentOS). Virtualization: Experience with VMware, Hyper-V, or Proxmox. Networking: Solid knowledge of TCP/IP, subnetting, VLANs, routing, and firewall configuration (MikroTik, Cisco, Fortinet, etc.). Directories: Active Directory administration, Group Policies (GPOs), and Exchange/Office 365. Support Tools: Proficiency with remote desktop tools and ticketing systems (Jira, OTRS, Zendesk, etc.). Backups: Experience with backup tools such as Veeam, Acronis, or similar. Soft Skills: Excellent verbal and written communication skills. Analytical ability and problem-solving under pressure. Service orientation and attention to detail. Teamwork and ability to collaborate across departments. Proactivity toward continuous improvement and task automation. If you meet this profile and are passionate about technology and support, we invite you to apply through this channel.-Requirements- Minimum Education: Higher Education - Bachelor's Degree 2 years of experience Age: between 25 and 35 years Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, system