**Position: Head Waiter at High-End Restaurant** ------------------------------------------------------------- **Location:** Veracruz / Boca del Río **Modality:** On-site **Availability:** Rotating shifts, weekends and holidays **Position type:** Full-time ### **Job Objective** Lead and coordinate the waitstaff team to guarantee excellent service, hospitality, and attention to detail. The Head Waiter will be responsible for ensuring every guest enjoys a **memorable dining experience** in an upscale seafood dining environment. ### **Main Responsibilities** * Supervise and lead the waitstaff team to ensure efficient, friendly, and professional service. * Coordinate setup, presentation, and cleaning of the dining area. * Train and motivate service staff on customer service standards, protocols, and appearance. * Handle customer situations, managing complaints and requests with empathy and effectiveness. * Supervise compliance with **hygiene, safety, and food safety regulations**. * Assist in logistics for special events, banquets, or group services. * Ensure accurate billing and account management in coordination with the cashier team. ### **Ideal Candidate Profile** **Education:** Certification in Hospitality, Gastronomy, or equivalent experience in high-end restaurants. **Experience:** Minimum **2 years as a Head Waiter** or in a similar role, preferably in seafood or fine dining restaurants. **Knowledge and skills:** * Excellent **leadership, communication, and customer service skills**. * In-depth knowledge of **service standards, table setup, and etiquette** in restaurants. * Ability to work under pressure and resolve conflicts professionally. * Proficiency in **food hygiene and safety regulations (Distintivo H or Punto Limpio desirable)**. ### **Special Requirements** * Proven experience in supervisory roles within hospitality or restaurant service. * Certification in **food safety** (desirable). * **Availability to travel and work between Veracruz and Boca del Río.** * Flexible schedule (weekends, holidays, and events). ### **We Offer** **Monthly base salary:** $10,400 net **Weekly tips** **Performance bonus** up to **$5,000 monthly** **Annual savings fund** **Statutory benefits starting from the 2nd month** Growth and development plan within the company Excellent professional and collaborative work environment ### **Join Our Team** If you have experience in high-level service, leadership, and a passion for hospitality, this is your opportunity to join one of the best restaurants in the region! **Apply by sending your updated CV**, or present yourself directly at our facilities in **Veracruz or Boca del Río**. Your talent can be the key ingredient to our success.