Job Summary: First-level Application Technical Support Analyst to resolve incidents remotely and via telephone, report failures, and document activities. Key Highlights: 1. First-level application technical support role 2. Remote and telephone incident resolution 3. Activity documentation A leading company in the banking sector is seeking your top talent as: **SERVICE DESK –** First-level Application Technical Support Analyst **What do we offer?** * Base salary: $10,186.14 * Monthly bonus: $750 * Benefits exceeding statutory requirements from day one * Savings fund * Discounts and preferential pricing Work schedule: 3:00 PM – 9:00 PM (Monday to Sunday, with rotating rest day) **What do we require?** • Bachelor’s degree in Computer Systems Engineering, Information Technology, or related field (internship status, in the process of graduation, graduated, currently studying, or incomplete studies accepted) • Minimum 6 months of experience in technical support via telephone or remote channels (may include social service or professional internships) Knowledge Requirements: * SQL Server as Database Management System (DBMS) for data management (basic level) * Basic knowledge of networking * Windows Server (basic level) **Key Responsibilities:** * Resolve incidents remotely and via telephone. * Report failures using designated tools to supervisors. * Accurately document all activities performed during incident resolution. **Work Location:** Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Dr. Galvez Metrobus station). Are you interested in this position? Apply now!!! Or send your CV to 55 .80 . 44 . 80 . 18