Job Summary: We are seeking a Level 1 Application Technical Support Analyst to resolve incidents remotely and by phone. Key Responsibilities: 1. Resolve incidents remotely and by phone. 2. Document activities performed to address incidents. **SERVICE DESK** "Level 1 Application Technical Support Analyst"* **What We Require:** * Bachelor’s degree in Computer Systems Engineering, Information Technology, or related field (internship status, in the process of graduation, graduated, ongoing, or incomplete). * Minimum 6 months’ experience in technical support via phone or remote channels (social service and professional practice experience accepted). * Recent graduates with no experience required. * Age 18–40. * Must not reside more than 1.5 hours away. **Required Knowledge:** * SQL Server as a Database Management System (DBMS) for data management (basic level). * Basic knowledge of networking. * Windows Server (basic level). **Key Responsibilities:** * Resolve incidents remotely and by phone. * Report failures using available tools to supervisors. * Accurately document activities performed to address incidents. **What We Offer:** * Salary: $10,186.14 gross monthly. * Monthly bonus: $750. * Statutory benefits and additional benefits exceeding statutory requirements from day one. **Working Hours:** 3:00 PM – 9:00 PM (Monday through Sunday, with rotating weekly rest days). **Work Location:** Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Metrobús Dr. Galvez station).