Technical Support Team Lead

Description

Job Summary: We are seeking a professional to lead Service Desk operations and manage technical support teams, coordinating daily operations and optimizing processes. Key Highlights: 1. Lead Service Desk operations and manage technical support teams. 2. Coordinate and monitor the daily operations of the Service Desk area. 3. Develop and drive improvement initiatives to optimize processes. We seek a professional with experience leading Service Desk operations and managing technical support teams. **Requirements:** * Valid ITIL certification. * Experience leading Service Desk or Help Desk teams. * Knowledge of printing and computing environments. * Experience in SLA compliance and monitoring. * Leadership, effective communication, and results-oriented mindset. **Responsibilities:** * Coordinate and monitor the daily operations of the Service Desk area. * Prioritize and manage ticket resolution according to service levels and criticality. * Maintain continuous communication and follow-up with field technicians for incident resolution. * Ensure ticket documentation and information capture are complete and accurate. * Analyze operational metrics and generate service performance reports. * Develop and drive improvement initiatives to optimize support and customer service processes. **We Offer:** * Competitive salary. * Statutory benefits. * Job stability. * Ongoing training. *At our company, we strive to provide equal employment opportunities to all applicants, regardless of race, color, religion, gender, sexual orientation, marital status, nationality, disability, etc.* *PRIVACY NOTICE* *The data you submit may be used solely for internal HR procedures and reporting. By submitting your CV, you agree to the terms and conditions of our Privacy Notice.* Employment Type: Full-time, Indefinite-term Work Location: On-site