Service Manager

Description

**SERVICE MANAGER** We are seeking a motorcycle mechanic to ensure proper handling and resolution of services with our technicians in the workshop area, providing **specialized advisory and technical support** to achieve accurate diagnostics, effective repairs, and **measurable results in productivity and customer satisfaction**. **Apply or send your CV to: 2291161449 \| Indicate the position SERVICE MANAGER** **REQUIREMENTS:** * Technical degree or engineering in Automotive Mechanics, Mechatronics, or related field. * Proven experience of **2\-3 years or more** in motorcycle workshops, including at least **1 year in a leadership or technical advisory role.** **MAIN RESPONSIBILITIES:** * Supervise daily workshop activities and coordinate workflow among mechanics. * Manage and administer all workshop training programs to fulfill branch certification requirements. * Provide **immediate technical advisory support** to mechanics on diagnostics, repairs, and complex motorcycle failures. * Monitor adherence to service timelines, delivery schedules, work quality, and customer satisfaction. * Maintain up-to-date **productivity statistics, performance metrics, services completed, and rework rates**, for analysis and continuous improvement. * Prepare weekly performance reports for the service department. * Ensure correct application of manufacturer and company technical procedures and standards. * Train and provide feedback to technical staff on diagnostics, repairs, tool usage, and customer service. * Follow up on warranties, pending parts, and validation of completed services. * Promote teamwork, operational discipline, and achievement of workshop objectives. Employment type: Full-time Salary: Starting from $10,000\.00 per month Benefits: * Free uniforms Application question(s): * Please specify your experience/knowledge regarding parts Education: * Completed high school (Preferred) Work location: On-site employment