Digital Sales Consultant - Call Center

Description

Renault Veracruz Seeking a Digital Sales Consultant for its digital sales department Digital Sales Consultant \- Call Center Job Objective Provide customer service, follow-up, and administration of digital prospects originating from online platforms, social media, the company website, and advertising campaigns, ensuring rapid response, proper lead qualification, and efficient coordination with the sales department to increase sales and customer satisfaction. Main Responsibilities * Follow up on prospects generated through digital channels. * Serve customers via: * WhatsApp * Facebook * Instagram * Company website * CRM * Email * Qualify leads and identify purchase intent. * Schedule appointments for showroom visits and test drives. * Update information in the CRM. * Conduct post-contact follow-up and prospect re-engagement. * Monitor response times. * Generate digital performance reports. * Coordinate with sales advisors. * Maintain organized and up-to-date databases. Requirements: Education: Completed high school diploma or incomplete university degree Experience * 1–2 years in: * Customer service * Digital sales * Call center * CRM * Digital marketing * Automotive dealership (preferred) Knowledge * CRM usage * Digital customer service * Social media * WhatsApp Business * Basic/intermediate Excel * Sales funnels * Commercial follow-up * Digital leads We Offer * Base salary \+ performance bonuses * Statutory benefits * Ongoing training * Professional development * Excellent work environment Interested in joining the RENAULT team? Apply through this channel to schedule an interview. Salary: $11,000\.00 \- $17,000\.00 per month Workplace: On-site employment