Job Summary: We are seeking a professional with experience in Field Technical Support to provide assistance and repair services across various branches, ensuring equipment operationality. Key Highlights: 1. We promote flexible career paths and work-life balance 2. Top Employer company committed to wellbeing and professional development 3. Culture of innovation, collaboration, and wellbeing programs **Position:** Field Technical Support **Department:** Support **About Inetum** Inetum is an international agile digital consulting group. In the post-digital transformation era, our purpose is to enable each of the more than 27,000 people who make up our team to continuously renew themselves. With a presence in 19 countries, we promote flexible career paths, local innovation, and a healthy balance between personal and professional life. Additionally, Inetum has been recognized as a Top Employer—a certification that validates our commitment to wellbeing, professional development, and excellence in talent management. **Job Description** We are looking for a candidate with experience in Technical Support. **Responsibilities:** * Provide repair-level and technical assistance, including: * Visit various branches to deliver support services * Laptops, Desktops, All-in-One (AIO) devices * Branch servers * Personal computers, nettops, and Macs * Branch-certified printers * Check readers * Barcode scanners * Check digitizers * Biometric devices * Videoconferencing and Collaboration Room support * Lexmark multifunctional devices **Requirements** If formal education is not available, equivalent experience in Technical Support will be considered, with knowledge of: * One year of on-site support experience, including hardware diagnosis and repair * Accurate documentation in work orders * Image deployment on computing devices, laptops, and servers * Proficiency in MS Office 365 suite * Knowledge of Windows 10 and 11 operating systems * Proven customer service experience * Familiarity with web browsers Edge and Google Chrome * Intermediate knowledge of TCP-IP networks * Intermediate telecommunications knowledge (voice and data) * Adherence to service level agreements **"We have openings available across multiple states of the Mexican Republic. Join our team and become part of a growing company!"** **What We Offer** * Top Employer certification for our talent management practices. * Continuous training programs and certifications. * Access to learning and professional development platforms. * Culture of innovation and collaboration. * Physical and emotional wellbeing programs. * Commitment to equality At Inetum, we foster an inclusive and equitable workplace. All candidates will be considered without distinction based on gender, identity, sexual orientation, age, ethnic origin, disability, or any other condition. Hiring decisions are based exclusively on skills, competencies, and values aligned with our organizational culture. Employment Type: Full-time Salary: $12,500.00 - $13,300.00 per month Benefits: * Life insurance Work Location: On-site