**Location:** Guadalajara, Mexico **Department:** International Operations **Reports to:** Management / Deputy Director **Type:** Full\-time Position Purpose Ensure the correct execution, control, and profitability of Supplink’s international operations by coordinating shipments, providers, documentation, and incidents, while maintaining full operational visibility and KPI control. Key Responsibilities * Coordinate international shipments (air, ocean, ground, and multimodal). * Actively follow up on shipments in transit. * Manage and resolve operational incidents. * Validate critical documentation (BL, AWB, invoices, packing lists, customs docs). * Coordinate with international agents, carriers, airlines, and customs brokers. * Monitor costs vs revenues and identify margin deviations. * Coordinate and supervise the International Operations Executive EU * Ensure all operations are properly updated in the ERP system. KPIs * OTIF (On Time In Full). * Incident rate. * Average gross margin. * Incident resolution time. * Documentation accuracy and completeness. Requirements * 3–5 years of experience in international freight forwarding operations. * Strong hands\-on operational background. * Highly organized and detail\-oriented. * Experience with logistics ERP systems (Magaya preferred). * Advanced English (spoken and written). Job Type: Full\-time Pay: $25,000\.00 \- $28,000\.00 per month Education: * Bachelor's (Required) Experience: * International Impo/Expo Operations: 3 years (Required) Language: * English (Required) Work Location: In person