Summary: Are you ready to take off in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "To provide consistent and tailored aviation solutions worldwide for a better customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values of Show You Care, Do the Right Thing, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team in various locations around the world. **Job Summary** Assist and support all passengers, providing boarding, check-in, and deplaning assistance. **Your responsibilities:** Appearance and readiness* Report punctually to your assigned duties * Request assignments from the supervisor * Coordinate and assist in transferring equipment and paperwork Review flight-related documents and information* Verify boarding gate assignments, first-class vouchers, and any additional information provided by the supervisor or airline representative. * Pay close attention to the pre-flight briefing. Counter opening* Arrive at counters according to the time required by the client prior to aircraft arrival. * Ensure counters are clean and ready to begin check-in. * Make sure necessary paperwork is available to start check-in. * When applicable, place notices and/or information required by the airline and aviation authority at the counter. Check-in* Review passenger documentation according to airline policies. * Assign seats using automated systems or manually. * Weigh luggage and, if excess is detected, apply the airline's baggage fee procedure. * Issue boarding passes and baggage tags. * Carry out the entire check-in process efficiently. Ticketing* Collect payments for tickets, excess baggage, and other applicable fees according to airline regulations. * Safeguard revenues from ticket sales and other applicable charges related to the airline. Deplaning* Verify that information regarding deplaning gates and passengers with special needs is available before moving to the final waiting area. * Coordinate delivery of wheelchairs, strollers, and other passenger-owned equipment traveling in the bulk compartment. * Announce completion of deplaning via radio. Boarding* Verify that all required paperwork and equipment for boarding are available as specified by the client and airline. * Begin boarding at the time required by the client, making appropriate announcements. * Apply relevant security procedures. * Keep stakeholders informed about boarding closure progress and other relevant details. Flight closing* Close the flight within the timeframe established by the client. * Inform staff in lounges about any last-minute passengers. * Apply security procedures for no-show passengers. * Generate required reports and paperwork to be handed over to the supervisor or airline representative. Assistance to passengers with special needs **Your profile*** Bachelor's degree in Tourism or related field. * Minimum of 2 years of experience in passenger service or customer care. * Intermediate to advanced level of English. * Flexible availability. * Excellent communication skills, ability to work under pressure, and strong service attitude. **What we offer*** Market-competitive base salary * Statutory benefits * Additional benefits and perks * Ongoing training * Career development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the aviation world.