Client Experience · Operations · Executive Follow-up

Description

We are looking for: Client Experience \& Atelier Coordinator Client Experience · Operations · Executive Follow-up PERSONAL PROFILE We seek a person with high emotional intelligence, excellent interpersonal skills, and a service-oriented vocation—capable of representing the essence of Sereno del Sordo with professionalism, sophistication, and absolute attention to detail. More than an administrative position, this individual will be a fundamental part of the emotional and service experience our clients enjoy within the atelier. ABOUT THE POSITION We seek to integrate a highly professional, organized individual with aesthetic sensitivity to become the first human representation of our firm’s experience. The role aims to deliver impeccable, personalized attention to high-profile clients, ensuring operational excellence, timely follow-up, and an experience aligned with the atelier’s standards of luxury, sophistication, and hospitality. We seek a person capable of naturally conveying exclusivity, elegance, and warmth—carefully managing every interaction and every detail throughout the client service process. POSITION OBJECTIVE Deliver an exceptional experience to the firm’s clients and prospects by efficiently managing communication, commercial follow-up, executive calendars, and the atelier’s administrative operations—always maintaining language, presence, and attention aligned with the brand’s essence. KEY RESPONSIBILITIES 1\. Client Attention and Experience **Manage the atelier’s official communications via WhatsApp Business, phone calls, email, and social media.** Maintain elegant, cordial, professional communication aligned with the brand’s DNA. **Receive and welcome clients and visitors to the atelier, ensuring a warm, sophisticated, and personalized experience.** Accompany the client throughout their time in the atelier, attending to every detail of hospitality and service. **Resolve inquiries, requests, and follow-ups promptly, empathetically, and with absolute attention to detail.** 2\. Commercial Follow-up and Prospects **Conduct timely follow-up on prospects originating from social media, referrals, and digital channels.** Coordinate initial appointments, fittings, and follow-up meetings. Maintain an updated database of clients and prospects. **Execute timely follow-up with potential and repeat clients.** Identify opportunities to strengthen client relationships. 3\. Executive Calendar Coordination **Manage and coordinate the Creative Director’s and Designer’s calendars.** Confirm appointments, fittings, and meetings, ensuring punctuality and proper operational logistics. **Maintain constant communication with clients regarding schedules, changes, or calendar adjustments.** Coordinate the atelier’s preparation prior to each client appointment or experience. 4\. Administrative and Operational Control **Maintain absolute control and organization of physical and digital documents: o creation forms, o internal orders, o payment notes, o receipts, o vouchers, o client files.** Provide administrative and operational support to management. **Generate weekly reports and follow-ups on activities and pending items.** Support strategic and operational tasks related to client experience and internal atelier operations. ESSENTIAL COMPETENCIES FOR THE POSITION **Ability to hold elegant, warm, and professional conversations with high-profile clients.** Skill in conveying exclusivity, trust, and sophistication without rigidity or arrogance. **Exceptional follow-up and attention to detail in every interaction with clients and prospects.** Ability to build trusting, close relationships with demanding clients. **Capacity to make clients feel heard, valued, and personally attended to.** Aesthetic sensitivity and understanding of luxury service. **Impeccable written and verbal communication.** Emotional intelligence to calmly, empathetically, and discreetly manage diverse client profiles. **Strong sense of organization, prioritization, and follow-up.** Professional judgment and problem-solving ability in delicate situations. IDEAL PROFILE Education and Experience **Prior experience in premium client service or luxury brands.** Desired experience in: o fashion, o hospitality, o concierge services, o public relations, o bridal, o premium retail, o boutique hotels, o jewelry or luxury firms. **Excellent spelling and professional writing skills.** Efficient use of digital and administrative tools. **Experience in commercial follow-up and personalized service. PERSONAL SKILLS AND QUALITIES** Excellent professional appearance and image. **Natural elegance and executive presence.** Genuine passion for service and personalized attention. **Proactivity and sense of urgency.** Discretion and confidential handling of information. **Extreme attention to detail.** Aesthetic sensitivity and affinity with the worlds of fashion and luxury. **Ability to work under high standards of quality and experience.** **Location: Campestre · León, Guanajuato, Mexico** **Schedule: Monday to Thursday · 12:00 pm to 9:00 pm Friday · 12:00 pm to 8:00 pm** **Saturdays · 9:00 am to 2:00 pm** **Interested candidates please apply through this channel. "Success"** Salary: $10,000.00 \- $12,000.00 per month Workplace: On-site employment