Receptionist / Administrative Assistant

Description

**JOB OBJECTIVE:** Provide professional, warm, and efficient service to in-person, telephone, and digital customers, ensuring a premium experience from the first contact with the company, while supporting the sales department in administrative sales management, prospect follow-up, appointment coordination, and enhancing customer satisfaction. **RESPONSIBILITIES:** **CUSTOMER SERVICE AND RECEPTION** * Greet and welcome customers at the showroom or facilities. * Route customers to sales advisors. * Maintain an excellent reception image and hospitality. * Manage incoming and outgoing calls. * Respond to business WhatsApp, social media, or initial contact channels. * Register customer visits. **COMMERCIAL SUPPORT** * Conduct initial follow-up on leads generated via social media, company website, and digital campaigns. * Schedule appointments for demonstrations or visits. * Confirm customer attendance. * Update the prospect database. * Assist with basic quotations. * Compile commercial files. * Follow up on pending documentation for sales closures. **CUSTOMER SERVICE** * Conduct post-sales follow-up. * Administer customer satisfaction surveys. * Route complaints or special requests. * Confirm vehicle deliveries. * Follow up on pending documentation. **ADMINISTRATIVE TASKS** * Manage physical and digital filing systems. * Operate CRM or databases. * Prepare commercial follow-up reports. * Assist with basic invoicing or documentation. * Coordinate external messaging or documentation. **SOFT SKILLS** * Premium customer service * Ability to create memorable experiences * Effective communication * Clear verbal and written expression * Organization * Multitasking capability * Proactivity * Anticipating customer and sales needs * Emotional intelligence * Handling demanding customers * Discretion and confidentiality * Executive appearance * Professional personal image * Managing high customer volume and sales closures **TECHNICAL SKILLS** * Commercial CRM proficiency * Basic/intermediate Excel * Google Workspace / Microsoft Office * WhatsApp Business * Digital calendar management * Digital lead tracking * Basic invoicing * Document control * Automotive marketplace platform usage * Basic automotive financing knowledge (preferred) **EDUCATION:** Incomplete or completed bachelor’s degree in: Administration, Marketing, Public Relations, or Communication. **EXPERIENCE:** 5 years in: Executive reception, Customer service, Sales, Automotive dealership, Luxury/premium sector (preferred) **WE OFFER** * Weekly salary. * Statutory benefits. * Training and development. * Uniform. * Northern zone of León. Employment type: Full-time Salary: $9,000\.00 \- $12,000\.00 per month Benefits: * Complimentary uniforms Experience: * 10 years: 6 years (Mandatory) Work location: On-site employment