IT and Artificial Intelligence Solutions Engineer

Description

Position Summary: Nuxiba is seeking a Multichannel, Multimedia, and AI Solutions Engineer with a technological focus and technical support expertise for Call Center operations. Key Highlights: 1. Professional development in AI and telecommunications technologies. 2. Design, tuning, and maintenance of AI-powered conversational flows. 3. Propose and develop automations for internal and customer-facing processes. At **Nuxiba**, a leading company in software and telecommunications solutions, we are looking for a **Multichannel, Multimedia, and AI Solutions Engineer** with a strong technological orientation, strategic vision, and technical support knowledge for Call Center operations. **Requirements:** * Bachelor’s degree or Engineering degree in Computer Systems, Telecommunications, Computer Science, or related field. * 1–2 years of experience in technical support with an AI focus. * Linux proficiency (Ubuntu, Debian, Rocky Linux). * Experience with FreeSWITCH, Kamailio (desirable). * Knowledge of SMS and WhatsApp Business services. * **Experience in designing and tuning AI conversational flows (mandatory).** * Knowledge of cloud platform and infrastructure monitoring. * Interest in and knowledge of customer-centric process automation. * Strong analytical ability, initiative, and consulting skills. **Responsibilities:** * Monitor the proper operation of services such as SMS, WhatsApp, AI bots, FreeSWITCH, Kamailio, and internal platforms. * Identify deviations, outages, or anomalous behavior and act proactively. * Provide first- and second-level technical and functional support. * Design, tune, and maintain AI prompts. * Create and adapt AI-powered conversational flows according to customer needs. * Propose and develop automations for internal or customer-facing processes to reduce time and errors. * Prepare technical and functional reports aimed at optimizing processes and solutions. **We Offer:** * Competitive salary commensurate with experience. * Monday to Friday **(ON-SITE, MUST RESIDE IN LEÓN, GTO)**. * Statutory and above-statutory benefits. * Grocery vouchers. * Professional development in AI and telecommunications technologies. * Work location: Hilario Medina, León, Gto. Employment Type: Full-time, indefinite-term contract. Salary: $16,000.00 – $18,000.00 per month. Benefits: * Grocery vouchers. Application Question(s): * What experience do you have designing prompts or conversational flows for AI-powered bots? * What is your level of experience operating or administering FreeSWITCH? * From your technical support role, have you developed or implemented automations to resolve incidents or improve processes? Work Location: On-site employment