Service Desk Analyst

Description

Position Summary: We are seeking a Service Desk Analyst with administrative, organizational, and communication skills to manage services, attend to customers, and ensure smooth office operations. Key Responsibilities: 1. Business service administration and control 2. Customer service and service coordination 3. Administrative functions and general assistance to Management ***SOS Servicios León is seeking: Service Desk Analyst (SDA MIP)*** You will perform the following activities: \- Administer, control, and generate documentation for the company's services. \- Provide customer service to schedule and coordinate services according to client needs, maintaining an active and updated service calendar. \- Update document backups, process paperwork and requisitions, manage quotations and service orders. \- Ensure smooth office operations by performing administrative tasks and providing general assistance to Management, as well as drafting relevant reports. ***Requirements:*** \- Gender: Unspecified \- Maximum age: 35 years \- Minimum 1 year of experience in similar positions \- Driver’s license (preferred) \- Experience managing personnel \- Bachelor’s degree (in progress or completed) in administrative, accounting, or logistics fields. \- Strong organizational, communication, and problem-solving skills \- Proficient knowledge of intermediate/advanced Excel *Work location: Parques del Sur* *Working hours: Monday–Friday, 8:30 AM–6:00 PM; Saturday, 8:30 AM–3:00 PM* *Interested candidates please send CV to 4775115714 with HR* Employment type: Full-time, Indefinite-term contract Salary: $9,800\.00 \- $10,000\.00 per month Benefits: * Option for indefinite-term contract Work location: On-site employment