Call Center Agent - Temporary

Description

Job Summary: We are seeking a friendly and truthful Call Center Agent to provide telephone information, conduct sales, and handle complaints for Mexico's leading mobility company. Key Highlights: 1. A leading mobility company in Mexico with over 90 years of history. 2. Provide timely and accurate information regarding services and sales. 3. A collaborative and dynamic work environment with professional growth opportunities. Join Flecha Amarilla! With over 90 years of market presence, we are Mexico's leading mobility company and a solid organization experiencing continuous growth. We deliver high-value experiences to our customers across all our mobility, food, hospitality, tourism, and logistics services—thanks to the commitment and talent of our employees, because at Flecha Amarilla, our people are the heart of our company. The purpose of our Call Center Agent is to provide friendly, timely, and accurate telephone information about all services offered, including credit card sales, support for modules and travel agencies, package status, schedules, loyalty programs, and pricing, as well as collecting complaints and suggestions, billing reports, and tourism-related inquiries. Some of the challenges you will face include: 1.- Providing information on schedules, costs, trip duration, tourism, and general company information within your scope. 2.- Handling calls from modules, travel agencies, and individual customers for ticket sales. 3.- Handling general complaint and suggestion calls from all customers. Education Requirement: Completed high school. Work Experience: Customer service and sales experience preferred. Job Benefits: Competitive salary. Health and wellness benefits. A collaborative and dynamic work environment. Opportunities for professional growth. Job Qualifications: Customer service protocols. Sales techniques and skills. Ethics and respect for people. Job Skills: Adherence to rules and procedures. Customer service protocols. Database administration. Work Location: León, Guanajuato. Work Schedule: Weekly shift rotation Monday to Sunday with one day off. 07:00–15:00, 08:00–16:00, 09:00–17:00, 10:00–18:00, 13:00–21:00, 14:00–22:00, 15:00–23:00, 16:00–00:00. Temporary Period: Starts on 06/08/2026, ends on 08/30/2026. If you meet the profile, apply now and become part of our legacy of success in the transportation industry!. -Requirements- Minimum Education: Upper secondary education – General High School Diploma Less than 1 year of experience Age: Between 19 and 50 years old Knowledge: Advisory capability, Database, Customer service, Customer support Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, callcenter, teleoperator, telephone operator, telephonist, telephone-based