Job Summary: We are seeking a hybrid NO Engineer (L2) for analysis, troubleshooting, and incident resolution; handling technical inquiries; and coordinating support activities. Key Highlights: 1. Level 2 (L2) analysis, troubleshooting, and incident resolution 2. Participation in projects involving cutting-edge technologies (AI/Cloud/IoT) 3. Collaborative and continuous learning environment Job Description: We are looking for the following profile for a major telecommunications company: ***NO ENGINEER (L2)*** * ***Hybrid: 4 days office / 1 day home office*** **Responsibilities:** * Perform **Level 2 (L2) analysis, troubleshooting, and incident resolution**. * Address **technical inquiries regarding products** and maintain communication with assigned accounts. * Coordinate incidents with internal teams (**L1/NOC and L3**) and with vendors (MNO, ISP, carriers). * Provide **24/7 support under an on-call (on-duty) schedule** and implement **workarounds** to minimize downtime. * Participate in/organize **Technical Call Bridges** for diagnosis and collaboration with clients/partners. * Maintain up-to-date technical information (contacts, supported products, troubleshooting procedures, known issues). * Ensure compliance with **SLA** and prepare **reports / RCA (Root Cause Analysis)**. * Coordinate installation/configuration of **hardware/VM/software** (OS, RAID, high availability, IP assignment). * Provide on-site support for connectivity matters (e.g., **MPLS**) and coordinate tasks (cabling, racking, power supply). **Requirements** **Education:** Engineering or related technological degree. **Experience:** 4–6 years in technical support/operations (ideally O&M in VAS/IoT with a mobile operator). **Desired Technical Knowledge:** * **Linux/Solaris**, Shell scripting (Python preferred). * **SQL** (Oracle/MySQL) – mandatory. * Telecom: **GSM, SS7/SIGTRAN, Diameter**, 3G/4G/5G, VAS/Core, SMPP. * Tools/elements: **Wireshark, Postman, Jenkins, Ansible**, OCS, PCRF, Kafka, Zookeeper, Tomcat. * Experience in **incident management**, customer support, and managed services. **Benefits** * Collaborative and continuous learning environment * Participation in projects involving cutting-edge technologies (AI/Cloud/IoT) Employment Type: Full-time Salary: $23,000.00 – $25,000.00 per month Benefits: * Free uniforms Experience: * Python: 3 years (Mandatory) * 3G/4G/5G: 3 years (Mandatory) * SQL: 3 years (Mandatory) * API workflow management: 3 years (Mandatory) * MAP, CAMEL, INAP, GPRS, Diameter, and SMPP protocols: 3 years (Desirable) Language: * Intermediate conversational English (Mandatory) Work Location: On-site employment