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The specialist will be accountable for meeting individual and team KPIs, including response times, processing accuracy, and maintaining a high level of customer satisfaction. \n\nWhat you’ll be doing every day: \n\nApplicant Support \\& Advising* Assist applicants with program inquiries and requirements\n* Provide advisement to students on alternative program options that meet their interests and educational backgrounds\n* Empathetically communicate application outcomes to our students, whether positive or negative\n* Action deferral\\-related processes and inquiries\n* Action refund\\-related processes and inquiries\n* Assist students in meeting enrollment conditions and resolve uncertainties post\\-offer\n* Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required\n* Ensure accurate and timely processing of applications using relevant systems and workflows\n\n\nDocument \\& Eligibility Review* Review student documents to ensure student eligibility for consideration across diverse educational backgrounds\n* Review offer letters for student information consistency to ensure efficient application processing\n\n\nSchool \\& Partner Collaboration* Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students\n* Communicate with our partner school and assist students in meeting enrollment conditions and resolve any uncertainties\n\n\nCommunication \\& Process Guidance* Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received\n\n\nProcess Maintenance \\& Improvement* Ensure application processes are regularly updated to ensure the precision of process details\n* Collaborate with schools and internal teams to resolve application issues and continuously improve workflows\n\n\nMeeting Key Performance Metrics* Ensure timely processing of applications, documents, and communications in alignment with established KPIs.\n* Monitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.\n\nWhat you bring to the table:* An associate's or Bachelor's degree is an asset\n* 1\\-3 years of customer service experience\n* Strong proficiency in Spanish and English\n* Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness\n* Strong analytical abilities, detail\\-oriented, and a high level of accuracy\n* Working knowledge of Google spreadsheets, Microsoft Word, and Gmail\n* Adept in researching and problem\\-solving capabilities\n* Someone who thrives in a collaborative, teamwork environment\n* Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy\n* Ability to work in a flexible, fast\\-paced environment to meet multiple deadlines and adapt to new policies and procedures\n* An ability to work cross\\-functionally to ensure application processing consistency and efficiency\n* Exceptional problem\\-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships\n* Excellent interpersonal skills and verbal and written communication skills\n\nAbout ApplyBoard\nApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.\nApplyBoard’s global team assists students and our 1,500\\+ partner institutions by empowering the international student sector with innovative technology and insights. As a five\\-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard keeps international students at the heart of everything we do.\nThank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.\nApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766584898000","seoName":"customer-experience-advisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-el-arenal/cate-cust-service-facing/customer-experience-advisor-6484286696781112/","localIds":"249","cateId":null,"tid":null,"logParams":{"tid":"92ed54ff-6911-4b5b-bea6-841560f73c2d","sid":"373ab050-03f3-4f73-82b5-8241b9be1c86"},"attrParams":{"summary":null,"highLight":["Assist applicants with program inquiries","Review student documents for eligibility","Collaborate with partner schools"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tizayuca,Hidalgo","unit":null}]},"addDate":1766584898186,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1384","location":"Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico","infoId":"6484285514124912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Support Advisor","content":"ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission\\-driven, hyper\\-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.\nThe Opportunity: \n\nThe Customer Support Advisor will ensure the efficiency of the department and provide 24/7 online support, via chat methods, standard support chats\\- live, email and internal sales QIO and all other standard support inquiries and standard support for customers and team members. This can include training, troubleshooting, and process implementation, as well as daily resolution of more complex customer inquiries or issues. The role may require working outside of regular work hours (e.g., evenings, weekends and/or some holidays). \n\nWhat you’ll be doing every day: \n\nCustomer Service Excellence:* Demonstrate a customer\\-first approach by ensuring the highest level of service in every interaction with internal stakeholders\n* Answering and actioning inquiries and Live Chats through various different channels (e.g., email, chat, phone etc.).\n* Continuously strive to improve the customer experience by providing appropriate solutions and guidance.\n* Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.\n\n\nProduct Knowledge:* Maintain in\\-depth knowledge of the company’s products and services to provide accurate information and support.\n* Stay updated with new product releases, features, and company policies.\n* Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions.\n* Maintain confidentiality of customer information and adhere to data protection regulations.\n\n\nTeam Collaboration \\& Communication:* Work closely with a cross functional team to ensure timely execution of all tasks.\n* Take ownership of assigned tasks and projects ensuring they meet established standards and deadlines\n* Proactively report any issues, suggestions or challenges and seek guidance if necessary to ensure task completion and process improvement\n\n\nTraining \\& Development:* Maintain up\\-to\\-date knowledge of new processes, systems and best practices in education credentials.\n* Participate and complete all training programs ensuring continuous development of skills and knowledge relevant to the role.\n* Meet or exceed performance metrics and KPIs related to response times, resolution rates, customer satisfaction scores, and quality of service.\n\nWhat you bring to the table:* High School Diploma or Equivalent\n* An associate's or Bachelor's degree is an asset\n1\\-3 years of customer service experience\n* Previous roles in customer service, whether in retail, call centers, or other service\\-oriented industries. This includes direct interaction with customers, handling inquiries, and resolving issues.\n* Strong proficiency in Spanish and English\n* Ability to deliver information correctly and precisely\n* Ability to listen to, understand and answer questions\n* Experience using Google and Office Suites, Adobe Acrobat, etc\n* Strong analytical abilities, detail\\-oriented, high level of accuracy and ability to maintain confidentiality.\n* Adept researching, investigating and problem\\-solving capabilities\n* Aptitude for prioritizing tasks\n* Exceptional interpersonal, verbal, and written communication skills\n* Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness\n* Able to work in a collaborative, teamwork environment\n* Able to multi\\-task and shift roles as per the need/requirement for the day to meet deadlines\n* Able to adapt to new policies and procedures\n* Good knowledge of customer service standards\n* Ability to assess Employees\n* Excellent organizational skills\n\nAbout ApplyBoard\nApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.\nApplyBoard’s global team assists students and our 1,500\\+ partner institutions by empowering the international student sector with innovative technology and insights. As a five\\-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard keeps international students at the heart of everything we do.\nThank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.\nApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766584805000","seoName":"customer-support-advisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-el-arenal/cate-customer-service-call-center/customer-support-advisor-6484285514124912/","localIds":"249","cateId":null,"tid":null,"logParams":{"tid":"936b7336-641a-444f-89bc-d9af28a454fb","sid":"373ab050-03f3-4f73-82b5-8241b9be1c86"},"attrParams":{"summary":null,"highLight":["Provide 24/7 customer support via chat/email","Maintain product knowledge and compliance","Collaborate with cross-functional teams"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tizayuca,Hidalgo","unit":null}]},"addDate":1766584805791,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Gaston Melo Andrade 201a, Real de Minas, 42090 Pachuca de Soto, Hgo., Mexico","infoId":"6484092097472212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Route Validator (Vehicle-Based)","content":"A major logistics and tobacco distribution company\n\n**Requirements:**\n\n* 1 year of experience\n* Ability to work under pressure\n* Basic Excel skills (data entry and report generation)\n* Call center support experience\n* Experience in quality management, credit and collections, etc. is acceptable\n\n**General responsibilities:**\n\n* Validate sales points\n* Enter registration numbers\n* Database cleansing\n* Accurate customer classification\n* Customer cleansing on platforms and databases\n* Daily and cumulative performance reporting\n* **Operate standard and automatic transmission vehicles — driving test required**\n* **Valid driver’s license**\n\n**Offer:**\n\n* Salary: **$9,200**\n* Bonus: **$1,150**\n* Biweekly payments\n* Statutory benefits\n* Life insurance\n* App with multiple discounts\n* Valid driver’s license\n* **Standard transmission vehicle operation — driving test required**\n\n**Schedule:**\n\n* Monday to Friday — 8:00 AM to 6:00 PM\n\n**Work location:**\n\n* Av. del Palmar 104, Javier Rojo Gómez, 42030 Pachuca de Soto, Hgo.","price":"MXN 9,200/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766569695000","seoName":"route-validator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-el-arenal/cate-sales-outbound/route-validator-6484092097472212/","localIds":"304","cateId":null,"tid":null,"logParams":{"tid":"dc7194aa-303f-4543-a746-a580e6077c89","sid":"373ab050-03f3-4f73-82b5-8241b9be1c86"},"attrParams":{"summary":null,"highLight":["Validate sales points","Data entry and reporting","Driving test required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pachuca de Soto,Hidalgo","unit":null}]},"addDate":1766569695115,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1623","location":"Gaston Melo Andrade 201a, Real de Minas, 42090 Pachuca de Soto, Hgo., Mexico","infoId":"6470575862259312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Temporary Logistics Supervisor for Package Delivery","content":"Responsibilities:\nAssign material routes for specific accounts and online purchases\n\nSupervise local and external delivery routes and couriers\n\nAssign materials\n\nManage deliveries\n\nAdministrative tasks\n\nTelemarketing\n\nResolve logistics issues\n\nRequirements: Bachelor’s degree in Logistics and/or 1 year of verifiable experience in package delivery.\n\nSchedule: Monday to Friday, 8:00 AM to 5:00 PM; Saturdays, 8:00 AM to 2:00 PM.\n\nFor more information, call 7717618920\n\nJob type: Full-time\n\nSalary: $8,400.00 per month\n\nBenefits:\n\n* Company vehicle\n\nApplication question(s):\n\n* Do you have experience in package delivery?\n\nWork location: On-site employment","price":"MXN 8,400/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765513739000","seoName":"temporary-logistics-supervisor-for-parcel-delivery","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-el-arenal/cate-sales-inbound/temporary-logistics-supervisor-for-parcel-delivery-6470575862259312/","localIds":"304","cateId":null,"tid":null,"logParams":{"tid":"f002a967-958d-4d6c-9423-27a6f40e399a","sid":"373ab050-03f3-4f73-82b5-8241b9be1c86"},"attrParams":{"summary":null,"highLight":["Supervise logistics routes","Manage deliveries and drivers","Bachelor's degree required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pachuca de Soto,Hidalgo","unit":null}]},"addDate":1765513739238,"categoryName":"Sales - Inbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1559","location":"42000, C. Vicente Salazar 101, Centro, 42000 Pachuca de Soto, Hgo., Mexico","infoId":"6469781091532912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Floor Salesperson","content":"Turquesa Importaciones\n\nWe are seeking: Floor Salesperson.\n\nCompany engaged in the sale and distribution of general merchandise, aiming to satisfy our customers with quality service, attention, and products.\n\nRequirements:\n\nAge: Over 20 years old.\n\nAcademic level: Minimum verified high school diploma.\n\nExperience: Customer service, general sales, cash register closing, cashier duties.\n- Proactive.\n- Floor sales.\n- Strong spelling and writing skills.\n- Creative, sales-oriented.\n- Speed.\n- Cash register closing, point-of-sale terminal operation.\n\nWe offer:\n\nWork schedule: Monday and Tuesday, 9:00 AM – 6:00 PM | Wednesday through Saturday, 11:00 AM – 7:00 PM\n\nStatutory benefits.\n\nWork location: Centro neighborhood, Pachuca de Soto.\n\nPosition type: Full-time\n\nSalary: $1,800.00 weekly + commissions\n\nEducation:\n\n* Completed high school diploma (preferred)\n\nExperience:\n\n* Sales: 1 year (mandatory)\n\nWorkplace: On-site employment\n\nPosition type: Full-time\n\nSalary: $7,714.00 per month\n\nWorkplace: On-site employment","price":"MXN 7,714/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765451647000","seoName":"salesperson-of-floor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-el-arenal/cate-other25/salesperson-of-floor-6469781091532912/","localIds":"304","cateId":null,"tid":null,"logParams":{"tid":"c84b41b1-1831-451e-bd94-f41567e6e974","sid":"373ab050-03f3-4f73-82b5-8241b9be1c86"},"attrParams":{"summary":null,"highLight":["Retail sales role","Full-time position with benefits","Customer service experience required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pachuca de Soto,Hidalgo","unit":null}]},"addDate":1765451647775,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico","infoId":"6467500463974612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Marketing Manager","content":"* Job Reference: 2492870357\\-2\n* Date Posted: 2 December 2025\n* Recruiter: Consortium Professional Recruitment Ltd\n* Location: City, Leeds\n* Salary: £40,000 to £45,000\n* Bonus/Benefits: £40,000 \\- £45,000\n* Sector: Business development, Creative \\& design, Marketing, Print, Sales\n* Job Type: Permanent\n\n\n**Job Description**\n-------------------\n\n\n**Marketing Manager** \n\n**Location: Leeds** \n\n**Salary: £45,000** \n\n \n\nConsortium Professional Recruitment is acting on behalf of a fast\\-growing, innovative company based in Leeds, seeking a talented Marketing Manager to join their dynamic team at a brand new office. With ambitious growth plans and a collaborative culture, this is your chance to make a real impact across multiple marketing disciplines. \n\n \n\n**Key Responsibilities:** \n\nThis is a stand alone role, covering all aspects of marketing, your duties will include: \n\n* Drive brand awareness, lead generation, and revenue growth.\n* Oversee integrated campaigns across digital, social media, email, print, and other channels, ensuring maximum impact and ROI.\n* Manage content creation, including blogs, videos, whitepapers, infographics, and marketing copy, optimised for SEO and audience engagement.\n* Develop and execute go\\-to\\-market strategies for new products, including product messaging, value propositions, and sales enablement materials.\n* Manage social media platforms, engagement strategies, and influencer/partnership collaborations while maintaining brand voice and consistency.\n* Maintain and develop brand guidelines, ensuring consistent messaging, identity, and customer experience across all touchpoints.\n* Analyse performance metrics across campaigns, digital channels, and customer engagement to continuously improve results.\n* Conduct market research, competitor analysis, and customer insight gathering to inform strategy and innovation.\n* Collaborate closely with sales, product, and customer service teams to align marketing initiatives with business priorities.\n* Manage marketing budgets and resources effectively, ensuring campaigns deliver measurable results\n\n \n\n**About You:** \n\nThe successful candidate will ideally have the following attributes: \n\n* Strong experience in marketing, preferably in a stand alone role, with experience of building a strategy from initial conception to final execution\n* Proactive, creative, and results\\-driven, with excellent communication skills.\n* Comfortable working in a fast\\-paced, evolving environment.\n* Passionate about building brands, driving campaigns, and delivering measurable results.\n* Experience working in Home Improvement, DIY or retail is essential for this role.\n\n**Why Join?** \n\n* Work for a rapidly growing, forward\\-thinking business.\n* Be part of a collaborative team where creativity and innovation are celebrated.\n* Lead and shape marketing strategies that directly influence business growth.\n* Competitive salary and opportunities for professional development.\n* Attractive salary and benefits package with the opportunity to develop a marketing strategy from scratch.\n\nIf you are a marketing professional looking for your next challenge in a high\\-growth and fast paced environment, we want to hear from you! \n\n \n\nConsortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise.","price":"MXN 40,000-45,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765273473000","seoName":"marketing-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-el-arenal/cate-cust-service-facing/marketing-manager-6467500463974612/","localIds":"249","cateId":null,"tid":null,"logParams":{"tid":"d1044cf8-f82f-433b-aff4-bada78af0e90","sid":"373ab050-03f3-4f73-82b5-8241b9be1c86"},"attrParams":{"summary":null,"highLight":["Lead integrated marketing campaigns","Develop brand strategy from scratch","Collaborate with sales and product teams"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tizayuca,Hidalgo","unit":null}]},"addDate":1765273473748,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico","infoId":"6466829810009912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Support","content":"Apollo.io is the leading go\\-to\\-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1\\.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top\\-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.\n\n\n**The Role**\n\n**The Product Advocate position is open to residents of** **Mexico City** **and requires full English fluency.**\n\nApollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values\\-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.\n### **Responsibilities**\n\n\n* Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.\n* Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.\n* Stay up\\-to\\-date on product changes, new features, and integrations, proactively expanding knowledge.\n* Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.\n* Take ownership of ensuring customers understand key features and benefits aligned with their goals.\n* Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.\n\n### **Required Qualifications**\n\n\n* Minimum proven experience of **2 years in at least one entry\\-level tech Customer Support or Technical Support role**\n* **Strong problem\\-solving skills with the ability to troubleshoot and resolve complex customer issues.**\n* **Ability to adapt to change and remain flexible in a dynamic work environment**\n* **Excellent english communication skills, both written and verbal, with an empathetic approach.**\n* **Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.**\n* Demonstrated ability to manage time effectively and adhere to SLAs.\n* Proficiency in tailoring technical explanations for non\\-technical audiences. \n\n\t+ **Note**: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned\n\n### **Preferred Qualifications**\n\n\n* Background in SaaS or technology\\-focused roles.\n* Experience analyzing customer feedback to inform product or process improvements.\n* Familiarity with tools like Jira, Salesforce, and REST API integrations.\n* Strong foundational knowledge of integration and filtering systems.\n* Basic programming knowledge.\n### **We are AI Native**\n\n\n\nApollo.io is an AI\\-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.\n\n\n### **Why You’ll Love Working at Apollo**\n\n\n\nAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we **take extreme ownership** of our work, **move with focus and urgency**, and **learn voraciously** to stay ahead.\n\n\n\nWe invest deeply in your growth, ensuring you have the resources, support, and autonomy to **own your role and make a real impact**. Collaboration is at our core—we’re **all for one**, meaning you’ll have a team across departments ready to help you succeed. 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If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!\nAt its foundation, SimCorp is guided by our values — caring, customer success\\-driven, collaborative, curious, and courageous. Our people\\-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.\nIf you like what we’re saying, keep reading!\nWHY THIS ROLE IS IMPORTANT FOR US:\nAt SimCorp, we help some of the biggest financial institutions streamline their investments, accounting, and operations. Currently SimCorp is transforming the way we deliver services to our clients.\nWe are looking for a highly motivated IT consultant to support our Configuration Deployment Service (CDS) team. You will work in our global SaaS Operation delivery unit consisting of various cross\\-located teams. The CDS tTeam delivers high quality services towards our clients by supporting different deployment scenarios for our cloud environments, in which configuration is promoted from source to target environment in a highly automated procedure.\nYou will support clients and our service team remotely from our offices and have direct client contact. You will participate in deployment meetings with the client and work closely with the clients and our CDS experts in SimCorp globally to provide effective solutions for our clients\nWHAT YOU WILL BE RESPONSIBLE FOR:* Supporting our CDS team to be efficient and accountable for service delivery across different time zones\n* Engaging in configuration deployments and contributing to service deliveries and client meetings\n* Planning and preparation of deployment windows together with the client and the team\n* Creating configuration packages based on client definition and follow up on deployments\n* Documentation and reporting in line with the defined service procedures\n* Collaborating with the Service Owners and client stakeholders\n* Advise on process improvements based on lessons learned from daily operation\n* Play an active part in our global Configuration Deployment Service network\n\n\nWHAT WE VALUE:\nMost importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to \\- and interested in \\- learning the rest:* Master in Computer Science, Natural Science, Economics or similar qualification\n* You have some experience with configuring and deploying components of complex standard software applications in the financial sector or financial services industry\n* You have a technical affinity, you are eager to engage and learn new technical content\n* You have already worked in a Windows Server environment and may have had first touchpoints with cloud technology\n* You are interested in or have already basic knowledge about processes in the investment industry and an interest to expand this\n* You are Service\\-minded and have a positive mindset, you are experienced to work in ITIL framework\n* You enjoy working in a fast\\-paced environment and having a considerable impact on the results and solutions\n* Proficient analytical skills and a solution and result oriented attitude\n* You are able to prioritize tasks to ensure that deadlines are met\n* You are fluent in English (oral and written)\n\n\nBENEFITS:\nAttractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an work \\& private life balance. We also practice a tailored approach to professional development to support the direction you want to take.\nNEXT STEPS:\nPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non\\-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.\nIf you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.\nWe are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. 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Yessica Hinojosa**\n\n**WORK LOCATION:** \n\nAv. Cuauhtémoc 900\n\nCol. 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TURN IT INTO YOUR CAREER!\n\n \n\n\\#JobOpening: Vintage Home\n\n \n\nWe are looking for creative minds who see every home as a blank canvas.\n\n \n\nTHE IDEAL CANDIDATE HAS:\n\n \n\nCreativity and an incredible eye for detail.\n\n \n\nPassion for decoration trends and interior design.\n\n \n\nSales skills and a friendly demeanor that inspires trust.\n\n \n\nDesire to help customers create their dream home.\n\n \n\nJOIN US AND DECORATE YOUR FUTURE:\n\n \n\n️ Immediate hiring.\n\n \n\n️ Amazing discounts on items for your own home.\n\n \n\n️ Benefits exceeding legal requirements.\n\n \n\n️ Dynamic and inspiring work environment.\n\n \n\n️ Constant training on the latest trends.\n\n \n\nHelp our customers love where they live!\n\n \n\nDon't wait any longer! 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