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Call Center & Customer Service in Ejido del Tejocote

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Call Center & Customer Service

Ejido del Tejocote

Salary

Job Type

Workplace type

Unit

Location:Ejido del Tejocote

Category:Call Center & Customer Service

Back Office Analyst64673152812675120

Back Office Analyst

Main responsibilities: ● Follow up on requests and procedures related to financial products. ● Meet response timeframes and established targets. ● Ensure the customer receives the product and is ready to use it. ● Act as the “closer” for incomplete sales/procedures. Requirements: ● Minimum 1 year of experience in call center sales (preferably credit cards). ● Proficiency with computers and digital tools. ● Ability to work under pressure. ● Verbal fluency and positive attitude. ● Professional appearance. ● Age: between 20 and 30 years old. ● Gender: unrestricted. We offer: ● Biweekly base salary of $4,000 MXN net (non-contingent). ● Working hours: 10:00 am to 7:00 pm. ● Working days: Monday to Friday (possible part-time Saturday support if sales targets for commission remain unmet). ● Workplace location: Barranca / Monrovia. ● From the first month: minor medical expense insurance, dental insurance, funeral insurance, and life insurance. ● Salary increase starting from the third month. ● Contract signing after 15 days. ● Two-day paid training: ● Day 1: 10:00 am to 6:00 pm ● Day 2: 10:00 am to 7:00 pm ● Stable and professional work environment. Job Type: Full\-time Pay: From $8,000\.00 per month Work Location: In person

Femsa, Parada 5 de Mayo - Iztapalapa, Poder Popular Merced Gómez, 01600 Ciudad de México, CDMX, Mexico

MXN 4,000/month

Morning Part-Time Advisors64673069743106121

Morning Part-Time Advisors

**Morning Part-Time Advisors** We are seeking advisors with a minimum amount of experience. **Working Hours:** Monday to Saturday, Part-Time **\*REQUIREMENTS\*** * \-Completed high school diploma (verifiable) * \-Aged 18 to 50 * \-3 or 6 months of call center experience * \-Maximum commuting distance: 90 minutes * \*PAID TRAINING\* **\*WE OFFER\*** * Monthly base salary: \*$8,400\* * Punctuality bonus: \*$504\* * Performance metrics bonus: $3,000 **\*NOTE\*** For this position, you will receive full training to ensure you can properly carry out your duties. This training is fully paid, and from your very first day of training, you will be entitled to statutory benefits. Additionally, you will be paid on a biweekly basis. **\*Work Location: C. Corona 100, 53330 Naucalpan de Juárez, State of Mexico\*** Job Type: Part-Time, Fixed-Term or Project-Based, Apprenticeship Salary: $8,000.00 \- $12,000.00 per month Workplace: On-site employment

Toronto 637, Las Americas, 53040 Naucalpan de Juárez, Méx., Mexico

MXN 8,000-12,000/year

Sales and Administrative | In-Store Position64673069789313122

Sales and Administrative | In-Store Position

**Medical company specializing in audiology is seeking: Sales Advisor and Administrative Assistant** **Work Location:** Benito Juárez, Mexico City ***No prior medical industry experience required—we provide full TRAINING; we only seek candidates with sales experience in any industry.*** **Requirements:** * Education: High school diploma or equivalent; professionals in related fields preferred. * Experience performing administrative or reception duties. * **Sales experience in any industry and enthusiasm for sales. (Candidates may come from retail floor sales, door-to-door sales, telemarketing, point-of-sale sales, promotional activities, call centers, or any type of sales role.)** * Interest and passion for the healthcare sector. **Key Responsibilities:** * Perform administrative tasks. * Prospect clients and close sales. * Process payments via various methods (POS terminal, cash). * Conduct inventory management. * Engage customers at the branch location and contact clients via phone calls, emails, and social media. **We Offer:** * Base salary: $13,500 MXN gross per month * Monthly and quarterly bonuses * Statutory benefits * Major medical insurance * Life insurance * Dental insurance * Comprehensive 3-week training program in the field. **If this position interests you, apply through this channel. Join our team in the healthcare industry! WE LOOK FORWARD TO WELCOMING YOU!** Employment Type: Full-time Salary: Starting at $13,500.00 MXN per month Work Location: On-site

Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico

MXN 13,500/year

Logistics Call Center Agent64673069819522123

Logistics Call Center Agent

MICRO-TEC GROUP, A LEADING COMPANY IN CLINICAL ANALYSIS CONTRACT MANUFACTURING, IS SEEKING: ***CALL CENTER OPERATORS (FEMALE AND MALE)*** ***FOR THE LOGISTICS DEPARTMENT.*** **REQUIREMENTS:** * AGE: 20 TO 35 YEARS OLD * COMPLETED HIGH SCHOOL EDUCATION * MINIMUM 6 MONTHS OF CALL CENTER EXPERIENCE * PROFICIENCY IN WORD AND EXCEL * COMPETENCIES IN ASSERTIVE COMMUNICATION, ATTENTION TO DETAIL, TEAMWORK, AND CUSTOMER SERVICE **RESPONSIBILITIES:** * MASTER ROUTE CODES * INFORM COLLECTION STAFF OF LOCATIONS TO VISIT * PROVIDE INSTRUCTIONS FOR EXTRAORDINARY SAMPLE COLLECTIONS * CONFIRM ROUTES VIA TEXT MESSAGES AND PHONE CALLS TO ASSIGNED COLLECTION STAFF * PROVIDE CUSTOMER SERVICE * REPORT INCIDENTS OCCURRING DURING OPERATIONAL HOURS, AS WELL AS UNEXPECTED EVENTS ON COLLECTION ROUTES (E.G., ACCIDENTS, RETURN TRIPS, ROAD CLOSURES, ETC.) * DELIVER DOCUMENTATION (NOTICES, INVOICES, PROMOTIONAL MATERIALS, ETC.) (Training is provided) **WE OFFER:** * STATUTORY BENEFITS * FOOD ALLOWANCE BONUS * GROCERY VOUCHER * BENEFITS EXCEEDING STATUTORY REQUIREMENTS * FREE CLINICAL ANALYSES FOR EMPLOYEES AND THEIR IMMEDIATE FAMILY MEMBERS * PSYCHOLOGICAL SUPPORT * AND OTHERS SCHEDULE: MONDAY THROUGH FRIDAY, 9 AM TO 6 PM; SATURDAYS, 8 AM TO 2 PM (ONCE OR TWICE PER MONTH, 8:00 AM TO 4:00 PM) EMPLOYMENT TYPE: FULL-TIME SALARY: $10,000.00 – $11,000.00 PER MONTH WORK LOCATION: ON-SITE

Tapachula 10, Roma Nte., Cuauhtémoc, 06700 Ciudad de México, CDMX, Mexico

MXN 10,000-11,000/month

Call Center Manager64673069773954124

Call Center Manager

**Join our team as Call Center Manager – Collections** **Barranca del Muerto Area** **Job Objective** Ensure efficient recovery of overdue accounts through comprehensive collection strategies, effective team supervision, and strict compliance with applicable regulations. **Key Responsibilities** * Design preventive, early-stage, late-stage, and judicial collection strategies. * Monitor key indicators and delinquency trends to support decision-making. * Define recovery strategies for overdue and written-off accounts. * Supervise and evaluate the performance of external collection agencies. * Oversee the daily execution of the internal collections team. * Supervise the quality of customer communications. * Monitor payment promises and ensure their fulfillment. * Resolve special or escalated cases. * Analyze portfolio segmented by risk, product, and account age. * Identify patterns of non-compliance and risk factors. * Prepare executive reports for senior management. * Evaluate the effectiveness of implemented strategies. **Key Performance Indicators (KPIs)** * Portfolio recovery rate. * Percentage of fulfilled payment promises. * Recovery of written-off accounts. * Collection effectiveness by channel (telephone, field, agency). **Academic Requirements** * Completed high school diploma or bachelor’s degree in Administration, Finance, Economics, or related field. **Experience** * Minimum 2 years in banking, financial, or fintech collections. * Minimum 3 years in leadership roles with direct reports. **Technical Knowledge** * CONDUSEF regulations. * Judicial collection procedures. * CRM and collection management tool proficiency. * Regulations applicable to collection activities. **Skills** * Strategic, results-oriented leadership. * Analytical and critical thinking. * Frustration tolerance. * Integrity and adherence to regulations. * Strategic focus and results orientation. **Position Conditions** * Level: Management. * Administrative working hours. * Work modality: On-site. * Salary: $17,000.00 MXN. * Uncapped commissions (ranging from $3,000.00 to $10,000.00 MXN monthly). * Statutory benefits. * Enhanced benefits. Employment type: Full-time, indefinite-term contract. Salary: $16,000.00 – $17,000.00 MXN per month. Benefits: * Salary increases. * Complimentary beverages. * Employee discounts. * Option for indefinite-term contract. * Company-provided mobile phone. Work location: On-site employment

Diego Becerra 60, San José Insurgentes, Benito Juárez, 03900 Ciudad de México, CDMX, Mexico

MXN 16,000-17,000/year

Inbound Customer Service - Work From Home (Mexico City area)64673069678083125

Inbound Customer Service - Work From Home (Mexico City area)

Train in office with future work from home opportunities possible! Service inbound guest calls with a high quality of service and clear communication solutions. Maintain a positive and upbeat tone while answering guest questions and concerns. Assisting guest with rescheduling reservations. Contribute to the teams’ efforts in accomplishing set goals. Uphold reservation standards, using effective listening skills and solution\-oriented responses. Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. Answer guest questions about property facilities/services. Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. **Safety and Security** ----------------------- ƒ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. **Policies and Procedures** --------------------------- * Protect the privacy and security of guests and coworkers. * Maintain confidentiality of proprietary materials and information. * Follow company and department policies and procedures. * Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. * Perform other reasonable job duties as requested by Supervisors. **Guest Relations** ƒ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. * Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. * Address guests' service needs in a professional, positive, and timely manner. * Engage guests in conversation regarding their stay, property services, and area attractions/offerings. * Thank guests with genuine appreciation and provide a fond farewell. * Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. **Communication** * Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. * Speak to guests and co\-workers using clear, appropriate and professional language. * Talk with and listen to other employees to effectively exchange information. * Provide assistance to coworkers, ensuring they understand their tasks. **Working with Others** * Support all co\-workers and treat them with dignity and respect. * Develop and maintain positive and productive working relationships with other employees and departments. * Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. * Partner with and assist others to promote an environment of teamwork and achieve common goals. **Quality Assurance/Quality Improvement** * Comply with quality assurance expectations and standards. **Physical Tasks** * Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. **Sales** --------- * Promote awareness of brand image internally and externally. * Recognize opportunities to up\-sell the customer and sell enhancements to create a better Marriott experience or event. * Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. **Preview Package Sales/Tours** * Explain details and requirements related to attending a sales presentation to potential owners. * Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. * Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. * Communicate with potential owners via telephone to set up preview package sales/tours, including explaining the opportunities available and answering questions. * Encourage guests or callers to purchase or schedule preview package sales/tours. ƒ Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. **Guest Relations** ------------------- * Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). * Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. **CRITICAL COMPETENCIES** **Analytical Skills** ƒ Learning **Interpersonal Skills** * Diversity Relations * Customer Service Orientation * Team Work * Interpersonal Skills * Influence **Communications** * Listening * Telephone Etiquette Skills * Communication * English Language Proficiency * Applied Reading **Personal Attributes** ƒ Integrity * Positive Demeanor * Dependability * Stress Tolerance * Adaptability/Flexibility * Presentation **Administration ƒ** Telephone Operations **PREFERRED QUALIFICATIONS** **Education** High school diploma/G.E.D. equivalent **Related Work Experience** No related work experience is required **Supervisory Experience** No supervisory experience is required Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Lago Andromaco 3, Granada, Miguel Hidalgo, 11529 Ciudad de México, CDMX, Mexico

Negotiable Salary

AIRFARE ANALYST64673069661698126

AIRFARE ANALYST

We are **Euromundo**, Mexico’s largest tour operator. We offer the largest number of air seats and national and international tourist destinations. We invite you to join our team as: **AIRFARE ANALYST**. **BENEFITS:** * Base salary (100% via payroll) * Statutory benefits * Ongoing training * Job stability * Food vouchers * Employee discounts * Indefinite-term contract. **RESPONSIBILITIES:** * Booking flights for land-based tours. * Identifying the most suitable fare for a given route, ensuring its applicability to the tour. * Exploring options with low-cost airlines. * Reviewing policies and regulations governing applicable fares. * Providing detailed information on the applied fare to the Call Center Executive for agency / passenger awareness. **REQUIREMENTS:** * General knowledge of geography. * Proficiency in Amadeus or Sabre. * Basic/intermediate English. * Experience managing domestic and international itineraries. * Proficiency in Microsoft Office suite. * Prior experience in traffic operations or travel agencies. * Basic knowledge of AI. BY JOINING OUR TEAM: **YOUR PASSION IS OUR BEST JOURNEY.** Job type: Full-time, indefinite-term Salary: $11,900.00 – $17,500.00 per month Benefits: * Option for an indefinite-term contract * Food vouchers Application question(s): * Have you worked with global distribution systems? (SABRE / AMADEUS) * Do you have knowledge of low-cost airlines? Work location: On-site employment

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

MXN 11,900-17,500/year

Technical Support64673069583105127

Technical Support

Profile: Bachelor's degree in Computer Engineering, Systems Engineering, Information Technology, or related field. Responsibilities: As a Technical Support specialist, you will be responsible for maintaining the operation of services, applications, and equipment. Skills: * User support * Hardware and software support * Inventory management * Basic Active Directory knowledge * Preventive and corrective maintenance of computer equipment * Office 365 administration * Biometric device configuration * Backup management (access control) * Access point (AP) configuration Essential Requirements: * Basic networking knowledge * Knowledge of printer configuration and support * Service-oriented attitude and flexible availability * Experience diagnosing and resolving issues with office and call center equipment * Basic knowledge of Asterisk-based VoIP telephony (Vicidial, Issabel) * 1–2 years of experience preferred in this field Schedule: * Monday to Friday, 9 AM–6 PM or 12 PM–9 PM * Salary: $10,000–$12,000 (based on experience) Employment Type: Full-time Salary: $10,000.00–$12,000.00 per month Experience: * Technical support: 1 year (preferred) Work Location: On-site

Sierra Santa Rosa 111, Reforma Soc, Miguel Hidalgo, 11650 Ciudad de México, CDMX, Mexico

MXN 10,000-12,000/year

Telephonic Surveyor - Part-Time64673069567362128

Telephonic Surveyor - Part-Time

Are you looking for a stable job with timely payments and biweekly commissions? At Connect Center, we are growing and seeking individuals with a positive attitude to join us as Telephone Survey Advisors. Job Description: Your primary responsibility will be conducting telephone surveys and entering the collected information into the system. No prior experience is required; we provide training so you can start immediately. Key Responsibilities: Make telephone calls to administer surveys. Accurately record information in the system. Meet productivity and quality targets. We Offer: Monthly base salary: $7,025. Timely biweekly payments. Opportunity to participate in a biweekly commission scheme. Benefits: year-end bonus and vacation time. Referral bonus up to $1,300. Dining area, gaming room, and complimentary beverages during working hours. A dynamic work environment focused on metrics and productivity. **Available Shifts:** **Afternoon Part-Time Shift: Monday to Saturday, 3:00 PM to 9:00 PM.** Location: José María Velasco #101, Col. San José Insurgentes, Benito Juárez Borough, Mexico City. A few blocks from Barranca del Muerto Metro Station. Interested in joining our team? Apply through this channel or send your CV via WhatsApp to 5665781648, addressed to Fernanda Ramos. Job Type: Part-Time Expected Hours: 36 per week Benefits: * Free drinks Work Location: On-site

José María Velasco 101-Piso 5, San José Insurgentes, Benito Juárez, 03900 Ciudad de México, CDMX, Mexico

MXN 7,025/month

Immediate Hiring! / Early Collections Telecommunications Executive / $8,440+ Bonus64673069490307129

Immediate Hiring! / Early Collections Telecommunications Executive / $8,440+ Bonus

Early Collections Telecommunications Executive / BANCO INVEX! WE OFFER: * Base salary: $8,441 gross * Bonus of up to $3,000 * Statutory benefits from day one * Paid training * Growth opportunities * Immediate hiring * Free transportation: Metro Panteones to site and vice versa * Medical service provided by the company REQUIREMENTS: * Basic PC knowledge * Strong verbal communication skills * MINIMUM 3-MONTH CALL CENTER EXPERIENCE SCHEDULES: * Afternoon shift with one rotating weekend day off * 2:00 PM to 9:00 PM (Monday to Friday) * Saturdays: 8:00 AM to 1:00 PM or 1:00 PM to 6:00 PM * Sundays: 8:00 AM to 1:00 PM LOCATION: * Fórum Naucalpan, 5 minutes from Metro 4 Caminos or Panteones

Toronto 637, Las Americas, 53040 Naucalpan de Juárez, Méx., Mexico

MXN 8,441/month

Customer Service Telephone Agent646730694752021210

Customer Service Telephone Agent

**Telephone Customer Service Agent** **What We Offer You:** * Competitive salary: $8,370 monthly * Productivity bonus: $1,500 * 100% paid training * Statutory benefits from day one * Exclusive employee benefits: Discounts at clinical laboratories, Sportium and Energy gyms, dental services, and platforms such as Open English; access to universities including Icel and London, Acuario Michin, Rancho Mágico, Perimágico, and more * Immediate hiring **What We’re Looking for in You:** * Minimum 6 months of call center experience in customer service * Basic computer skills * Excellent verbal communication skills and positive attitude * High school diploma (incomplete or completed up to the 4th semester), verifiable by the issuing institution **Your Responsibilities Will Include:** * Providing personalized advice and customer service * Managing and updating customer data * Following up on requests and services **Available Shifts:** Monday through Sunday (with one rotating weekday off) * 12:00 PM – 6:00 PM * 1:00 PM – 7:00 PM * 2:00 PM – 8:00 PM * 3:00 PM – 9:00 PM **Location:** Just 15 minutes from Barranca del Muerto metro station, in a comfortable and safe on-site environment. Don’t miss the opportunity to join a dynamic team with outstanding benefits! **All our hiring decisions are based on talent assessment and professional background, within a transparent process that adheres to sound labor practices and considers only skills and knowledge for selection.**

Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico

MXN 8,370/month

Customer Service Analyst646730695061781211

Customer Service Analyst

**Customer Service Analyst (Call Center)** Work Location: Industrial Vallejo A leading catalog footwear sales company is seeking a **Customer Service Analyst (Call Center)** focused on analyzing and tracking requests to provide timely and high-quality solutions. **Job Mission:** Provide telephone and digital support to our employees, identifying each case, reviewing information, validating data, and delivering solutions via phone calls, emails, and internal tools. **Responsibilities:** · Analyze employee requests and reports to determine the appropriate solution. · Register and route requests to the corresponding department. · Record information and prepare simple reports. · Handle incoming requests related to clarifications. · Conduct timely follow-up until closure of each case. · Deliver service with a focus on quality, empathy, and professionalism. **Requirements:** · Minimum **6 months to 1 year of call center experience**, customer service, or case analysis. · **Excellent analytical skills**, ability to interpret information, and solve problems. · **Clear communication and active listening.** · Proficiency in Microsoft Office Suite. · Basic-to-intermediate Excel skills. · Completed high school diploma (mandatory) or incomplete bachelor’s degree. **Work Schedule:** Monday to Friday: 9:00 AM – 6:30 PM * Saturdays or Sundays: 9:00 AM – 5:00 PM * Rotating weekend days off (Saturday or Sunday) **We Offer:** · Monthly salary: **MXN $10,000 net** · Statutory benefits from day one · Free medical services · Savings fund, employee discounts, and product credit · Annual bonus and partnership catalog · Job stability and professional development opportunities **Apply now and join our team!** Employment Type: Full-time Salary: MXN $10,000.00 per month Benefits: * Savings fund * Employee discount * Discounts and preferential pricing Work Location: On-site

Pte. 134 718, Industrial Vallejo, Azcapotzalco, 02300 Ciudad de México, CDMX, Mexico

MXN 10,000/month

Specialized Data Entry Clerk – Intermediate Excel646730695521301212

Specialized Data Entry Clerk – Intermediate Excel

**Position: Specialized Data Entry Clerk – Legal Contact Center (LCC)** **Work Location:** Toreo – 4 Caminos **Schedule:** Monday to Friday, 7:00 AM – 5:00 PM **Salary:** $12,000–$15,000/month, depending on experience **Responsibilities**: · Accurate data entry into the system according to established guidelines. · Management and updating of internal databases. · Creation of presentations and reports in PowerPoint. · General administrative support to the department. · Validation and review of information to ensure integrity and consistency. **Requirements**: \- Minimum 1 year of experience in data entry or database management. · Call Center or similar administrative experience is desirable. · Intermediate-level Excel proficiency (a test will be administered). · PowerPoint presentation creation skills (a test will be administered). · Analytical ability, attention to detail, and willingness to learn. · Results-oriented mindset. · Punctuality and commitment. **Competencies** · Organization and effective time management. · Clear communication. · Ability to work under pressure and meet deadlines. · Professional ethics and responsible handling of information. **Conditions** · 100% on-site work. · Dynamic environment with high-volume information processing, requiring precision and discipline. **If you are interested, apply through this channel!** Employment Type: Full-time, Indefinite-term contract Salary: $13,500.00/month Benefits: * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Option for indefinite-term contract * Life insurance Application Question(s): * What is your Excel proficiency level (as a percentage)? * Do you have experience creating PowerPoint presentations? Work Location: On-site employment

Urbina 49, Industrial Tlatilco 2, 53489 Naucalpan de Juárez, Méx., Mexico

MXN 12,000-15,000/year

WFM Analyst646730694117131213

### **Job Objective** Ensure the planning, allocation, and optimization of call center operational staff, guaranteeing service levels, operational efficiency, and appropriate demand management. ### **Key Responsibilities** * Forecast call volume, emails, or digital contacts based on historical data and trends. * Develop capacity plans and staffing requirements by interval, day, and week. * Schedule shifts, breaks, vacations, and operational changes to ensure optimal coverage. * Monitor traffic performance and staff adherence in real time (RTA). * Implement operational adjustments in response to demand fluctuations or absenteeism. * Analyze key performance indicators such as: Service Level, Average Handle Time (AHT), Occupancy, Abandonment Rate, and Adherence. * Generate daily, weekly, and monthly reports for management and operations. * Coordinate with Operations, Quality, and Human Resources to ensure operational alignment. * Propose improvements to optimize personnel and resource utilization. ### **Required Profile** * **Education:** Completed bachelor’s degree (in Administration, Engineering, Mathematics, Economics, or related field). * **Experience:** 1–2 years in WFM, planning, or data analysis roles (experience in a call center environment preferred). * **Knowledge:** * Proficiency with WFM tools (e.g., Verint, Genesys, Aspect, or others). * Advanced Excel skills (pivot tables, formulas, data analysis). * Ability to interpret operational KPIs. * **Skills:** * Analytical thinking. * Decision-making. * Working under pressure. * Effective communication. * Attention to detail. ### **Competencies** * Results orientation. * Planning and organization. * Analytical ability. * Adaptability. * Continuous improvement mindset. ### **Interaction with Other Departments** * Operations * Human Resources * Quality * IT * Call Center Management

Monte Casino 100, Molino del Rey, Miguel Hidalgo, 11100 Ciudad de México, CDMX, Mexico

Negotiable Salary

PART-TIME SALES EXECUTIVE646723042287391214

PART-TIME SALES EXECUTIVE

BITCALL CALL CENTER IS LOOKING FOR YOUR TALENT WE HANDLE TWO CAMPAIGNS: **PLATA CARD AND CITIBANAMEX** IMMEDIATE HIRING! WITH OR WITHOUT EXPERIENCE ARE YOU LOOKING FOR MORE THAN A JOB? WE’RE LOOKING FOR MORE THAN A RESUME. WE WANT PEOPLE WITH ATTITUDE, TALENT, AND THE DRIVE TO GROW. IF YOU’RE PASSIONATE ABOUT CREDIT CARD ACQUISITION, THIS IS YOUR PLACE. WE OFFER: BASE SALARY PLUS UNCAPPED COMMISSIONS PART-TIME, MONDAY TO FRIDAY OR MONDAY TO SATURDAY (SCHEDULE TO BE CHOSEN) **MORNING SHIFT: 9 AM TO 3 PM** 30-MINUTE BREAK BASE SALARY PLUS BONUS WEEKLY COMMISSION PAYMENTS FRIEND REFERRAL BONUS APPLY NOW AND LET’S BUILD SOMETHING INCREDIBLE TOGETHER. CONTACT US VIA WHATSAPP **5574398384** \#JoinOurTeam ON-SITE WORK AT **IZTAPALAPA, CULHUACAN METRO STATION, IN FRONT OF SORIANA** **ROMA SUR, THREE BLOCKS FROM CHILPANCINGO METRO OR METROBUS STATION** JOB TYPE: PART-TIME SALARY: $4,614.69 – $6,500.00 PER MONTH EXPECTED HOURS: 30 TO 36 PER WEEK BENEFITS: * FLEXIBLE SCHEDULES WORK LOCATION: ON-SITE EMPLOYMENT

Av. Baja California 196-301, Roma Sur, Cuauhtémoc, 06760 Ciudad de México, CDMX, Mexico

MXN 4,614-6,500/month

TELEMARKETING AND/OR STREET SALES646718081638431215

TELEMARKETING AND/OR STREET SALES

A new company distributing disposable products and other items, currently growing, is seeking street sales representatives or telemarketers who are eager to grow together with the company. Commissions based on your sales. Job type: Full-time Salary: Starting from $6,000.00 per month Benefits: * Salary increases Work location: On-site employment

2 de Abril 4, San Andres Chiautla 1, 56030 Chiautla, Méx., Mexico

MXN 6,000/month

Digital Collections Executive646718080510741216

Digital Collections Executive

*This vacancy comes from the Talenteca.com job board* ### **Vacancy at HR CONNECT S.A. DE C.V. in Tultitlán, State of Mexico** **Are you passionate about helping people, skilled in negotiation, and seeking attractive income opportunities?** **This is your opportunity to grow professionally!** **Base salary** **Commission structure superior to competitors** **Punctuality bonus** **Statutory benefits** **Excellent work environment** **Centrally located workplace with easy access to public transportation** **Working hours:** **Monday to Friday, 9:30 AM to 6:00 PM** **What are we looking for?** **Education: Incomplete or completed high school diploma** **Minimum 3 months of experience in:** **Customer service, call centers, collections, sales, or similar areas** **This position is ideal for results-oriented individuals who enjoy working under targets and commission-based structures. If you seek stability, growth, and the opportunity to increase your income month after month, apply now!** **Desired education level:** Basic **Desired experience level:** Entry-level **Departmental function:** Manufacturing / Operations **Industry:** Call Centers / Telemarketing *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6937073c5a000034008e3a43&source=indeed*

Salvador Sánchez Colin 7, San Bartolo, 54900 Tultitlán de Mariano Escobedo, Méx., Mexico

Negotiable Salary

Telephone Collections Executive646718080665631217

Telephone Collections Executive

*This job posting is from the Talenteca.com job board* ### **Job opening at HR CONNECT S.A. DE C.V. in Tlalnepantla de Baz, State of Mexico** **Are you passionate about helping people, skilled in negotiation, and seeking attractive income opportunities?** **This is your chance to grow professionally!** **Base salary** **Commission structure superior to industry competitors** **Punctuality bonus** **Statutory benefits** **Excellent work environment** **Centrally located workplace with easy access to public transportation** **Work schedule:** **Monday to Friday, 9:30 AM to 6:00 PM** **What are we looking for?** **Education: Incomplete or completed high school diploma** **Minimum 3 months of experience in:** **Customer service, call centers, collections, sales, or similar areas** **This position is ideal for results-oriented individuals who enjoy working under goal-based and commission-driven environments. If you seek stability, growth, and the opportunity to increase your monthly income, apply now!** **Desired education level:** Basic **Desired experience level:** Trainees **Departmental function:** Manufacturing / Operations **Industry:** Call Centers / Telemarketing *This job posting is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=693707cf5a000034008e3a83&source=indeed*

Sindicato Nacional de Electricistas 54, Hab Viveros del Valle, 54060 Tlalnepantla, Méx., Mexico

Negotiable Salary

Telephone Executives SB 8,400 Toluca City Center646718079541781218

Telephone Executives SB 8,400 Toluca City Center

*This vacancy comes from the Talenteca.com job board* ### **Vacancy for the company Administradora de Cartera in Toluca, State of Mexico** **WE ARE A LEADING NATIONAL COLLECTIONS COMPANY WITH OVER 24 YEARS IN THE MARKET, AND DUE TO EXPANSION WE ARE SEEKING TELEPHONE EXECUTIVES** **FUNCTIONS** Contact debtors of credit cards and personal loans by telephone; enter and update collection status in the system. **WE OFFER** Immediate hiring with the company (No outsourcing) Base salary $8,400 Uncapped commissions 100% paid training—your first biweekly paycheck and benefits begin as soon as training starts Full legal benefits from day one (IMSS, INFONAVIT, FONACOT, vacation, vacation bonus, year-end bonus) Excellent facilities Job stability and career growth Timely payroll payments **REQUIREMENTS** Strong verbal communication skills Minimum: junior high school diploma Proficiency in PC use is mandatory Recent call center experience **SCHEDULE** Mixed: Monday to Saturday, 9:00 AM to 6:00 PM Fixed day off: Sunday **LOCATION:** Toluca City Center **Desired education level:** High school **Desired experience level:** Mid-level **Departmental function:** Marketing / PR / Communications **Industry:** Call Centers / Telemarketing *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6937256b5a000034008e4727&source=indeed*

Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico

MXN 8,400/month

Verifications Specialist - Work From Home (Mexico City area)646718077356821219

Verifications Specialist - Work From Home (Mexico City area)

Train in office with future work from home opportunities possible! Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up\-selling. Communicate with potential owners via telephone to verify preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Encourage guests or callers to purchase or schedule preview package sales/tours. Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. Answer guest questions about property facilities/services. Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. CRITICAL TASKS Safety and Security Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Policies and Procedures Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Address guests' service needs in a professional, positive, and timely manner. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Thank guests with genuine appreciation and provide a fond farewell. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Communication Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to guests and co\-workers using clear, appropriate and professional language. Talk with and listen to other employees to effectively exchange information. Provide assistance to coworkers, ensuring they understand their tasks. Working with Others Support all co\-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Job Description 2/8/2008 Page 1 of 2 **Telemarketing Representative Job Family:** Sales and Marketing Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Sales Promote awareness of brand image internally and externally. Recognize opportunities to up\-sell the customer and sell enhancements to create a better Marriott experience or event. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Preview Package Sales/Tours Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Communicate with potential owners via telephone to set up preview package sales/tours, including explaining the opportunities available and answering questions. Encourage guests or callers to purchase or schedule preview package sales/tours. Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. Guest Relations Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. CRITICAL COMPETENCIES Analytical Skills Learning Interpersonal Skills Diversity Relations Customer Service Orientation Team Work Interpersonal Skills Influence Communications Listening Telephone Etiquette Skills Communication English Language Proficiency Applied Reading Personal Attributes Integrity Positive Demeanor Dependability Stress Tolerance Adaptability/Flexibility Presentation Administration Telephone Operations P REFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Lago Andromaco 3, Granada, Miguel Hidalgo, 11529 Ciudad de México, CDMX, Mexico

Negotiable Salary

Telephone Executive646718074435861220

Telephone Executive

*This vacancy comes from the Talenteca.com job board* ### **Vacancy at Afasi S.A. de C.V. in Estado de México \- Naucalpan de Juárez, Estado de México** **AFASI**, a major distributor of **Truper**, is seeking a **TELEMARKETING EXECUTIVE:** **"Direct hiring by the company"** **$2400 weekly (take-home pay)** **Statutory benefits** **REQUIREMENTS:** . High school diploma * Proficiency in Microsoft Office Suite (Word, Excel) **Experience:** * 2 years in telephone-based customer service and data entry **Responsibilities:** . Generate performance indicator reports for the department . Enter orders and verify inventory availability * Receive customer calls and address their needs * Conduct follow-up calls to customers * Update and maintain customer information in the system * Check inventory levels in the system * Guide customers toward purchasing our products * Provide consistent customer service and follow-up . Ability to work under pressure . Must be organized, responsible, punctual, and honest. Weekly payroll Work schedule: Monday to Friday, 8:00 AM to 6:00 PM; Saturday, 8:00 AM to 12:00 PM Our office is located on Avenida Primero de Mayo, Naucalpan If you meet this profile, apply through this channel or send your resume via WhatsApp\* **Desired education level:** High School (Upper Secondary) **Desired experience level:** Mid-level **Departmental function:** Commercial / Sales **Industry:** Wholesale trade / Wholesaler **Skills:** * Responsible * Friendly * Punctual * Proactive * Organized *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=693759e65600002e00c859b9\&source\=indeed*

Toronto 637, Las Americas, 53040 Naucalpan de Juárez, Méx., Mexico

MXN 2,400/month

JUNIOR COMMERCIAL STRATEGIST / B2B HUNTER646718077827851221

JUNIOR COMMERCIAL STRATEGIST / B2B HUNTER

**Company Description:** At AMEDIRH, we match TALENT with our partners’ needs based on individuals’ knowledge, experience, and competencies—enhancing the value of our partners’ culture through behaviors and attitudes that differentiate them in the labor market. **Job Responsibilities:** An Amedirh partner company is seeking a “JUNIOR COMMERCIAL STRATEGIST | B2B HUNTER” REQUIREMENTS * Currently pursuing, incomplete, or completed bachelor’s degree in Administration, Marketing, International Business, or related fields. * Minimum 1–2 years of experience in commercial management, sales, or prospecting within technology, SaaS, or telemarketing sectors. * Digital Skills: Basic CRM proficiency (Odoo preferred), GSuite, WhatsApp Business, and strategic use of social media/digital platforms for prospecting. * Use of Generative Artificial Intelligence (AI) as a competitive advantage for creating sales copy, developing customer profiles, and conducting competitor analysis. * Industry Knowledge: Ability to position technology as a strategic asset. Familiarity with the value of enterprise seismic early-warning systems is desirable. ACTIVITIES * Hunter-style prospecting and sales: Proactively generating new leads, conducting in-person visits, lead qualification, and timely CRM follow-up. * Consultative selling: Presenting solutions (SaaS and products), identifying client needs, and supporting quotations, contracts, and deal closures. * Management and compliance: CRM data entry and analysis, tracking monthly and quarterly targets. * Operational support: Initial coordination with technical teams and seamless handover to the Customer Success team. **Requirements:** * Incomplete, ongoing, or completed bachelor’s degree in administrative or commercial fields. * 1–2 years of experience in sales, prospecting, or commercial management (technology/SaaS experience preferred). * Basic proficiency in CRM, GSuite, WhatsApp Business, and digital prospecting. * Use of generative AI for sales copy, analysis, and customer profiling (preferred). **Offer Conditions:** **Net Monthly Salary:** 12000 **Benefits:** **Salary:** $12,000 + Commissions + Bonuses + PSL

Guanajuato 54, Roma Nte., Cuauhtémoc, 06700 Ciudad de México, CDMX, Mexico

MXN 12,000/year

Telephone Advisor - UVM646718077982751222

Telephone Advisor - UVM

The Universidad del Valle de México is recognized for its academic excellence and commitment to the holistic development of its students. We are seeking Educational Sales Advisors. You will have the opportunity to join an established institution in the education sector, offering a dynamic work environment and professional growth opportunities for all our employees. Location: Coyoacán, Mexico City **Job Requirements** * Completed high school diploma (verifiable). * Prior experience preferably in sales, telemarketing, or call center roles, with at least six months of recent experience. * Basic computer skills. * Ability to listen, negotiate, and provide solutions to customers. **Job Responsibilities** * Selling and advising on the educational programs offered by the Universidad del Valle de México. * Prospecting students interested in our educational offerings. * Promoting the educational programs available. * Monitoring performance metrics and preparing reports. **Compensation and Additional Benefits** * Monthly base salary of $8,480.17 plus commissions exceeding $3,500 per month. * Immediate hiring. * Statutory benefits. * Enhanced benefits (life insurance, major medical expense insurance, grocery vouchers). **Available Shifts:** * **EVENING SHIFT**: 3:00 PM to 9:00 PM. Rotating weekend days off. **This position includes rotating weekend days off.** If you are interested in this vacancy, please apply through this channel to begin the selection process. Employment Type: Part-time Salary: $8,480.17 – $10,500.00 per month Benefits: * Company parking * Major medical expense insurance * Life insurance * Grocery vouchers Education: * Completed high school diploma (Preferred) Experience: * Sales experience: 1 year (Preferred) Work Location: On-site

Sobre Calz. De Tlalpan y Calz. Del Hueso, Coapa, Ex-Hacienda Coapa, 04980 Ciudad de México, CDMX, Mexico

MXN 8,480-10,500/month

Chat-Based Collections Executive646718076848651223

Chat-Based Collections Executive

*This job posting comes from the Talenteca.com job board* ### **Job opening at HR CONNECT S.A. DE C.V. in Naucalpan de Juárez, State of Mexico** **Are you passionate about helping people, skilled in negotiation, and seeking attractive income opportunities?** **This is your chance to advance professionally!** **Base salary** **Commission structure superior to industry competitors** **Punctuality bonus** **Statutory benefits** **Excellent work environment** **Centrally located workplace with easy access to public transportation** **Working hours:** **Monday to Friday, 9:30 AM to 6:00 PM** **What are we looking for?** **Education: Incomplete or completed high school diploma** **Minimum 3 months of experience in:** **Customer service, call centers, collections, sales, or related fields** **This position is ideal for results-oriented individuals who enjoy working under goal- and commission-based structures. If you seek stability, growth, and the opportunity to increase your monthly income, apply now!** **Desired education level:** Basic **Desired experience level:** Entry-level / Interns **Departmental function:** Manufacturing / Operations **Industry:** Call Centers / Telemarketing *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69372ed83100003200c35bfc&source=indeed*

Toronto 637, Las Americas, 53040 Naucalpan de Juárez, Méx., Mexico

Negotiable Salary

Educational Advisor - Unitec646718078137631224

Educational Advisor - Unitec

EDUCATIONAL TELEPHONE ADVISOR A world-leading educational institution is seeking talent for its commercial department. We offer an outstanding compensation plan, statutory and above-statutory benefits from day one, quarterly and annual bonuses, academic scholarships, and medium-term career growth. We offer: Base salary: $8,480.17 MXN per month (gross) Excellent commission scheme averaging $3,500–$7,000 per month (UNCAPPED COMMISSIONS) Statutory and above-statutory benefits Grocery vouchers Savings fund Life insurance Major medical expense insurance 100% academic scholarship **KEY RESPONSIBILITIES** Advising individuals interested in our educational programs Following up on inquiries and concerns from prospective students Enrollment closure. REQUIREMENTS: Education: Completed high school diploma (verifiable) Experience: 6 months in telemarketing OR 1 year of in-person sales within the last 2 years, cross-selling, client prospecting, and customer service. Available schedule: Monday to Friday, 9 a.m. to 3 p.m. OR 3 p.m. to 9 p.m., with rotating weekend shifts (9 a.m. to 3 p.m.). **Availability during enrollment periods required.** Work location: Unitec Atizapán Campus If you are interested and meet the profile, apply with us and attach your CV. Job type: Part-time Salary: $8,480.17 – $10,500.00 MXN per month Benefits: * Academic support * Savings fund * Discounts and preferential pricing * Company parking * Major medical expense insurance * Life insurance * Grocery vouchers Education: * Completed high school diploma (preferred) Workplace: On-site employment

Blvrd Calacoaya 7S, Capistrano, 52996 Cdad. López Mateos, Méx., Mexico

MXN 8,480-10,500/month

Team Captain646689105589791225

A LITTLE BIT ABOUT Boldr * Boldr is the first global B\-Corp dedicated to delivering world\-class Client experiences while creating access to dignified, meaningful work in communities around the world. * We are a global team, united by our desire to connect diverse people with common values for boldr impact. * We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES * Meaningful connections start with AUTHENTICITY * We do our best work by being CURIOUS * We grow by remaining DYNAMIC * Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE * At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As the Team Captain, you are responsible for the day\-to\-day leadership, performance, and development of the Community Builders team, including Social Media Specialists, Hybrid Social Media Specialists, Content Coordinators, and Reviews \& Marketplace Specialists. You will serve as the primary point of escalation for complex operational and people\-related issues, ensure consistent achievement of KPIs, and foster a high\-performing, inclusive, and values\-driven team culture. You will work closely with the Customer Experience Manager, Client Experience leadership, and People Manager to support business objectives and team growth. WHY DO WE WANT YOU We are currently looking for impact\-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO ### **People Management \& Leadership** * Lead, supervise, and mentor Community Builders team members, including Social Media Specialists, Hybrid Specialists, Content Coordinators, and Reviews \& Marketplace Specialists. * Identify growth and development opportunities for team members through consistent coaching and feedback. * Monitor attendance, punctuality, and conduct, and escalate people\-related issues to HR for proper action as needed. * Foster a positive, inclusive, and high\-performance team culture aligned with Boldr’s Core Values. Guide advisors and analysts to promote best practices, engagement, and optimal morale. * ### **Performance \& Quality Management** * Monitor and assess individual and team performance against company and client KPIs. * Deliver timely feedback through regular one\-on\-ones, weekly check\-ins, and monthly performance reviews. * Ensure team members are properly trained and consistently meeting service quality standards. Support continuous improvement through performance analysis and coaching interventions. * ### **Operational \& Escalation Management** * Resolve or assist with escalated tickets, issues, and complex customer or client concerns in a timely and effective manner. * Understand, investigate, and solve complex requests, particularly those involving multiple teams or departments. Identify and communicate blockers or risks, recommending effective solutions to the Customer Experience Manager. * ### **Client \& External Coordination** * Maintain familiarity with client key contacts, operating requirements, and processes. * Support implementation of policies related to the Client’s products and services. * Demonstrate strong mastery of the company and client offerings. * Contribute to the ongoing development of customer engagement, support, and success processes. Identify opportunities for continuous improvement and added client value in collaboration with leadership. * ### **Logistics \& Internal Coordination** * Ensure team resourcing, scheduling, and equipment needs are met to sustain service levels. * Recommend relevant product, tool, or process improvements. Partner with the People Development Manager to support career pathing and training plans for team members. * Relay operational trends and recurring issues to Service Delivery and Client Experience leadership in a timely manner. **Requirements** WHAT WE’LL LIKE ABOUT YOU YOU ARE… * Curious, authentic, and values\-driven \#beboldr * A strong people leader and coach * Analytical, solution\-oriented, and detail\-focused * Adaptable, resilient, and able to manage multiple priorities * Calm under pressure and skilled at conflict resolution * A collaborative team player and culture builder * Articulate, persuasive, and empathetic in communication YOU HAVE… * Bachelor’s/College degree in a relevant field. * At least 3 years of supervisory or team leadership experience, preferably in customer experience or support environments. * Experience supporting SaaS products and complex digital platforms. * Experience with non\-voice channels such as chat, email, SMS, and social media support. * A general understanding of content moderation and community management. * Intermediate knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). * Intermediate knowledge of Google Workspace and MS Office applications. * Strong problem\-solving and decision\-making skills. * Excellent verbal and written communication skills. * Ability to quickly learn and navigate new technologies and systems. * Openness to feedback and continuous professional growth. * Willingness to learn about Data Science and Machine Learning concepts as they relate to operations and automation.

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

Specialist, Backoffice Operations646682981324831226

Specialist, Backoffice Operations

**Our Purpose** *Mastercard powers economies and empowers people in 200\+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.* **Title and Summary** Specialist, Backoffice Operations Overview: The primary role will be to meticulously document, identify, and swiftly resolve any operational issues that may arise during their line of work. Candidates must possess a keen attention to detail and a proactive approach to problem solving. They will collaborate with cross\-functional teams and stakeholders to ensure seamless communication and coordination. Responsibilities: * Oversee the daily operations of payment processing, ensuring accuracy, timelines and compliance with requirements * Proactively collaborate with internal teams and external partners to effectively address and resolve clients' operational issues, ensuring seamless service delivery and client satisfaction * Assist customer service teams with payment related inquiries * Create and update internal and external implementation documents and process flows * Collaborate closely with colleagues enhance efficiency, reduce errors and streamline workflows * Assist in the preparation of regular reports on operational performance and key metrics * Provide training and support to junior staff Required Skills \& Experience * Bachelor’s degree in Finance, Business Administration or a related field * 3 years minimum experience in the financial services or payments industry, with a focus on payment processing and operations * Excellent written and verbal English communications skills and interpersonal abilities * Proficient in payment processing systems * Ability to work independently and effectively in a fast paced and dynamic environment * You currently live in Mexico City and has availability to attend the office 3\-times per week. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard’s security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

CX Tech, Tier II646682979875871227

CX Tech, Tier II

***Welcome to Warner Bros. Discovery… the stuff dreams are made of.*** **Who We Are…** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the *storytellers* bringing our characters to life, the *creators* bringing them to your living rooms and the *dreamers* creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. **Your New Role…** The Customer Experience Technician, Tier 2 will be responsible for communicating with digital consumers, troubleshooting issues, researching potential bugs, and working closely with other team members to ensure errors are reported, prioritized, and resolved. The person must have strong interpersonal, customer service and communication skills and have the capacity to respond to requests with varying degrees of complexity in a short amount of time. Must be a quick learner and nimble with a strong ability to multitask and must be familiar with video streaming and digital apps as well as the navigation of connected devices and smart TVs. **Your Role Accountabilities…** * Interact daily with customers via email, chat, phone, app stores, social platforms, and other forms of communication ensuring the customer’s inquiry is responded to and resolved within SLA and target goals * Resolving technical problems of assigned cases * Showcase advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms * Test and verify product functionality to reproduce customer issues * Document detailed failure and solution information within cases * Communicate courteously and effectively to understand issues from the customer's perspective * Deliver world\-class, proactive customer service to internal and external stakeholders * Showcase advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms * Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance * Makes every effort to retain our customers business and ensure satisfaction at every step * Keen to solve problems \- do a little research to get the whole picture, and navigate towards customer centric solutions within the parameters of established policies * Liaise with other departments to ensure seamless communication and successful resolution of company wide inquiries, issues, concerns, etc. * The regular working hours for this position are Tuesday\-Saturday 8 am to 4:30pm EST (Sunday \& Monday off) OR Friday\-Monday 1:30 pm to 12 am EST (Tuesday \- Thursday off) **Qualifications \& Experience…** * Associate’s degree or equivalent 2\-years customer service experience required; 3\+ years preferred * Knowledge of mobile apps, connected devices, and digital TV technology * Experience with Zendesk preferred * Proficiency with G Suite and demonstrated competency in learning new software * Strong technical, problem solving, and negotiation skills * Capability of crafting consumer\-facing communications in an adept way to resolve issues and maintain consistent brand voice * Strong ability to multitask; complete troubleshooting steps while maintaining customer and internal team communication * Ability to think strategically, assess opportunities, and provide creative solutions to complex problems while remaining flexible and adaptable * Strong analytical and critical thinking skills * Superior customer service and communication skills (both written and verbal) with the ability to interact and support different levels within the organization * Ability to adjust priorities and manage time wisely in a fast\-paced environment * Commitment to teamwork through relationship\-building, reliability, trust, and collaboration **How We Get Things Done…** This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding\-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. **Championing Inclusion at WBD** Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

CUSTOMER CARE AGENT – IMMIGRATION LAW FIRM646682980677131228

CUSTOMER CARE AGENT – IMMIGRATION LAW FIRM

**About Us** Tomorrow Law Immigration is a fast\-growing, modern immigration law firm dedicated to providing world\-class service, clear communication, and compassionate support to our clients. We believe in structured systems, high standards, and a client\-first approach — and we’re expanding our Customer Care team. If you love helping people, thrive in organized environments, and want to be part of a professional, mission\-driven team, we want to meet you. **Position Summary** The **Customer Care Agent** is the first point of contact for our clients and plays a key role in setting expectations, collecting documents, and moving cases smoothly through our workflow. You will support clients during the early stages of their case, provide updates, and ensure all required information is gathered so the Case Management team can begin producing the legal packet. This is **not** a sales role and **not** a legal advisor role. This is a **client support \+ document coordination** position. **Responsibilities** * Welcome newly signed clients with professionalism and warmth * Explain the beginning of the immigration case process (script provided) * Confirm payment arrangements and send required onboarding materials * Collect required documents and ensure everything is uploaded correctly * Start FOIA requests once client IDs are received * Maintain weekly follow\-ups with clients in “Pending Documents” status * Provide case updates using approved scripts and Filevine notes * Respond to client questions within policy timelines * Identify red flags or issues and escalate to supervisors * Document all client interactions with screenshots and notes * Coordinate with the FOIA and Case Management teams to ensure smooth handoffs * Deliver service with empathy, accuracy, and urgency **Minimum Requirements** * **1\+ year of experience in customer service or client\-facing communication** * (Law firm or immigration experience is a plus, but not required) * Strong communication skills (written \+ verbal) * Ability to follow structured workflows and meet follow\-up deadlines * Tech\-savvy and comfortable learning new systems * Reliable, organized, and detail\-oriented * Ability to maintain professionalism with frustrated or anxious clients * Bilingual (English/Spanish) highly preferred * Must be able to work in a fast\-paced environment with high accuracy * Must never provide legal advice — training provided **What We Offer** * Competitive pay * Professional, supportive work environment * Training and growth opportunities * Structured workflows that make your job easier * Opportunities to advance to Case Management or Supervisory roles * A mission\-driven team helping immigrant families every day **Ideal Candidate Qualities** We are looking for someone who is: * Friendly, patient, and empathetic * Extremely organized * Consistent with follow\-ups * Comfortable with technology * A great communicator * Able to follow processes and scripts * A team player * Trustworthy and dependable **How to Apply** Submit your resume through Indeed. A cover letter is not required but is encouraged. Job Type: Full\-time Pay: $10,000\.00 \- $30,000\.00 per month Work Location: In person Expected Start Date: 08/12/2025

Río Pánuco 121, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexico

MXN 10,000-30,000/year

Site ID Lead - (Hybrid in Argentina, Columbia, or Mexico)646682980838431229

Site ID Lead - (Hybrid in Argentina, Columbia, or Mexico)

**Description** Site ID Lead \- (Hybrid in Argentina, Columbia, or Mexico) Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full\-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: **WORK HERE MATTERS EVERYWHERE** Why Syneos Health * We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. * We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. * We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. **Job Responsibilities** Hybrid Role \- Must be able to work 2 days per week in office. Open to hiring in Argentina, Columbia, and Mexico. **Strategic Planning** * Ability to understand and translate protocol requirements to develop the ideal site profile, in collaboration with Sponsor and key cross\-functional leads. * Mine relevant databases, epidemiology resources, available literature resources, etc. to identify the best suited sites and countries for the project and proactively advocate for inclusion of strategic relationship sites and for efficiencies * Develop the Site Selection Plan with input from the Sponsor, Project Lead and Clinical Lead, to ensure seamless and project\-tailored site selection strategy, also by understanding, validating and incorporating the proposed site selection strategy as available in Proposal and feasibility documents * Draft and program the potential investigator questionnaire template based on protocol requirements, with input from Project Lead (PL), Medical Monitor, Clinical Lead, etc. * Negotiate and finalize supporting documents such as the Confidential Disclosure Agreement (CDA) template and Data Privacy Forms, Site ID Cover Letters, etc. **Operational Oversight** * Lead the technical and operational site identification aspects of global projects including tracking and weekly reporting of project deliverables to Site ID Management, Internal Project Team, and Sponsor * Train and mentor site identification project team members on project protocol, study\-specific requirements, and the site identification process. This includes management of performance and quality of work to meet project goals * Attend project team and client meetings to represent Site ID and provide updates on Site ID status * Recommend sites for PSV to PL and/or sponsor by analyzing and scoring survey data * Proactive risk management and expectation management by analyzing and monitoring progress. Includes development of mitigation strategies and solutions to ensure successful delivery of Site ID. **Financial Management and Resourcing** * Responsible for site identification related resource management for projects including, but not limited to requesting country level resources to support projects based on scope \& budget and communicate changes to resource requirements * Project\-specific financial management including, but not limited to understanding costing tool \& translation into activities and hours, revenue recognition of assigned projects and forecasting of units **Qualifications** * BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN) * Experience working in a pharmaceutical, biotech, contract research organization or clinical research site * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), database applications, email, and internet * Strong presentation skills, interpersonal skills, as well as a team oriented approach * Excellent verbal and written communication skills * Excellent analytical skills * Excellent time management skills * Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work * Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment * Strong project\-level and department\-level operational experience with a willingness to challenge oneself to meet project, department, and company goals **Get to know Syneos Health** Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000\+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever\-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com **Additional Information** Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Sindicato Nacional de Electricistas 54, Hab Viveros del Valle, 54060 Tlalnepantla, Méx., Mexico

Negotiable Salary

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