Involves the application of specialized knowledge which may include providing expert advice to employees, management or customers, managing or maintaining systems or processes, or carrying out projects to develop or modify systems or processes as appropriate. Position Overview: Under general supervision performs the following activities: * Applies specialized knowledge to review specific inter-departmental processes to support the achievement of regional, divisional and corporate objectives. * Participates/leads in the design, development and implementation of processes within the area of expertise. * Prepares internal customs documents to enable the import/export processes for packages arriving/departing by air. * Prepares international manifests to ensure that customs clearance is effective and efficient. * Maintains all customs documentation well organized and properly filed. * Performs classification, baggage support at airport and station, and retrieves air cargo from carriers as necessary. Minimum Requirements: Minimum Education Level: * High school diploma completed. * English language proficiency (450 TOEIC score). Minimum Experience: * Minimum of 2 years of experience in a freight customs environment. * Knowledge of FedEx applications (VISA, CAGE, COSMOS, etc.) required. * CRT experience preferred. Minimum Required Skills: * Good interpersonal skills and communication abilities. * Accuracy and attention to detail. * General office skills. * Microsoft Office and PC skills. * Strong problem-solving skills. * Clear and articulate voice. * Analytical ability. * Judgment and decision-making skills. FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.