CONTROL DESK ASSISTANT

Description

Position Summary: GRUPO ARCOSA, a leader in temperature-controlled warehousing, is seeking a Control Desk Assistant for customer service and documentation management. Key Highlights: 1. Customer and operator assistance and guidance at reception and shipping. 2. Receiving, reviewing, and scheduling of product documentation. 3. Effective and proactive communication in information management. **GRUPO ARCOSA** **A proudly Mexican market-leading company specializing in temperature-controlled warehousing, refrigeration services, and cold-chain manufacturing.** **CONTROL DESK ASSISTANT** **LOCATION:** Mexico-Querétaro Highway km 178+175, El Sauz Alto, Pedro Escobedo, Querétaro, CP 76729 **SCHEDULE:** Morning shift Monday-Friday from 06:00 to 16:00 and Saturday from 06:00 to 11:00 hours. Monday-Friday from 07:00 to 17:00 and Saturday from 07:00 to 12:00 hours. Includes a 1.5-hour lunch break. *\*Availability required for rotating shifts every 15 days.* **SALARY:** **$11,000 to $12,000 MXN monthly**, tax-free. *\*Payment is biweekly via Santander bank card.* **BENEFITS:** All statutory benefits (15-day year-end bonus, 12 vacation days, 25% vacation premium, and social security) **CONTRACT:** (Direct employment with the company) **YOUR RESPONSIBILITIES:** 1\. Provide friendly customer and operator assistance and guidance at the counter or through any other authorized communication channel to manage product reception and shipping. 2\. Receive, review, validate, and schedule documentation submitted by customers for product intake or withdrawal. 3\. Verify that the customer is not blocked from product dispatches and notify the Control Desk Supervisor and Post-Sales Commercial Executive if blocked. 4\. Confirm product availability to customers in the withdrawal letters issued. 5\. Notify customers, the Post-Sales Executive, and the Control Desk Supervisor—verbally and in writing—of any missing documents or information required for product intake or withdrawal. 6\. Deliver the dispatch letter and withdrawal documentation to the Warehouse Manager or Operations Coordinator for preparation and fulfillment. 7\. Report to the Control Desk Supervisor any discrepancies between warehouse records and actual dispatches. **REQUIREMENTS:** · Education: High school diploma. · Experience: 1 year in a similar position. · Knowledge in: o Customer service o Microsoft Office o Excel o Inventory management o ERP system operation **SKILLS:** * Customer service * Effective communication * Teamwork * Proactivity * Responsibility and commitment Salary: $11,000.00–$12,000.00 MXN per month Workplace: On-site employment