CONTROL ROOM ASSISTANT

Description

Job Summary: Assists and guides customers or operators by receiving, reviewing, and scheduling documentation for product intake and withdrawal, ensuring effective communication. Key Responsibilities: 1. Customer and operator assistance and guidance at reception and shipping. 2. Review and validation of documentation for product intake and withdrawal. 3. Communication and coordination with customers and internal teams. **GRUPO ARCOSA is seeking a CONTROL ROOM ASSISTANT in El Sauz Alto \- Pedro Escobedo, Querétaro** ----------------------------------------------------------------------------------------------- **GRUPO ARCOSA** **A market-leading, proudly Mexican company specializing in temperature-controlled warehousing, refrigeration services, and cold-chain manufacturing.** **CONTROL ROOM ASSISTANT** **LOCATION:** Mexico \- Querétaro Highway km 178\+175, El Sauz Alto, Pedro Escobedo, Qro. CP 76729 **SCHEDULE:** Morning shift, Monday to Friday, 06:00–16:00, and Saturday, 06:00–11:00. Monday to Friday, 07:00–17:00, and Saturday, 07:00–12:00. Includes a 1.5-hour lunch break. * *Availability required for rotating shifts every 15 days.* **SALARY:** **MXN $11,000–$12,000 per month**, NET PAY. * *Payment is biweekly via Santander bank card.* **BENEFITS:** All statutory benefits (15-day year-end bonus, 12 vacation days, 25% vacation premium, and social security). **CONTRACT TYPE:** Direct employment with the company. **YOUR RESPONSIBILITIES WILL INCLUDE:** * Providing courteous customer and operator assistance and guidance at the counter or via any other authorized communication channel to manage product reception and shipping. * Receiving, reviewing, validating, and scheduling documentation submitted by customers for product intake or withdrawal. * Verifying that the customer is not blocked from product dispatches and notifying the Control Room Supervisor and Post-Sales Executive if blocked. * Confirming product availability to customers in the issued withdrawal letters. * Notifying customers, the Post-Sales Executive, and the Control Room Supervisor—verbally and in writing—of any missing documentation or information required for product intake or withdrawal. * Delivering the dispatch letter and withdrawal documentation to the Warehouse Manager or Operations Coordinator for preparation and fulfillment. * Reporting to the Control Room Supervisor any discrepancies between warehouse records and actual dispatches. **REQUIREMENTS:** * Education: High school diploma. * Experience: 1 year in a similar role. * Knowledge of: + Customer service + Microsoft Office + Excel + Inventory management + ERP systems **SKILLS:** * Customer service * Effective communication * Teamwork * Proactivity * Responsibility and commitment **Desired Education Level:** Upper Secondary **Desired Experience Level:** Mid-Level **Departmental Function:** Logistics / Transportation **Industry:** Transportation, Logistics, Supply Chain, and Warehousing **Skills:** * Customer service * Effective communication * Attention to detail *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69e791a95300003000e783b9\&source\=indeed*