Member Service Assistant

Description

Position Summary: Member Service Assistant at CGV, focused on customer service, advisory support, and campaign dissemination, with emphasis on customer orientation and verbal fluency. Key Highlights: 1. Customer service and advisory role 2. Campaign dissemination and quality survey functions 3. Key competencies: customer orientation and verbal fluency **Gonzalo Vega Savings and Credit Cooperative (CGV)**, with 67 years of experience, is a solid and renewed cooperative that provides Mexican society with services aligned with cooperative principles to promote our society’s economic and social development. We are seeking committed, responsible individuals with an outstanding customer service attitude! You are invited to apply for the position of: **Member Service Assistant.** **Requirements:** * High school diploma, bachelor's degree, or incomplete undergraduate studies in economics or administration. * Minimum 2 years of customer service experience. * Availability to work Monday through Saturday. * Clean credit bureau report. * Good health status. * Excellent personal appearance. **Responsibilities:** * Greet, assist, and bid farewell to customers. * Advise customers during their membership enrollment process. * Provide information and technical guidance regarding products. * Promote digital campaigns. * Administer quality surveys. **Essential Competencies:** customer orientation, verbal fluency, excellent personal appearance. **Work Schedule:** Monday to Saturday. **Work Location: Querétaro (multiple areas).** **We Offer:** For the first 3 months: Base salary + statutory benefits. Starting from the 4th month: Permanent employment status and salary leveling + enhanced statutory benefits: * 30-day year-end bonus. * Grocery vouchers. * Savings fund. * Punctuality bonus. \+ ADDITIONAL BENEFITS Please remember! CGV is a socially responsible organization. We foster and promote diversity and inclusion within the institution. Our goal is effective equal opportunity regardless of race, gender, ideology, social origin, or personal characteristics, aiming for an optimal environment free from any form of discrimination in hiring, professional development, and promotions.