Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, achieving optimization and ensuring a high-quality experience in customer service and sales. Key Highlights: 1. Advise customers to optimize their services. 2. Establish a cordial relationship and provide solution alternatives. 3. Ensure the best service and sales experience. **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Querétaro Location Type: Tda Queretaro Plaza Uptown Juriquilla **BTP Position Objective** ------------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main BTP Responsibilities** ------------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service levels, thereby providing alternatives for problem resolution. Execute quality standards established by Management and ensure the best service and sales experience. Accurately and completely channel the customer’s visit into the company’s systems for improved satisfaction. Perform specialized activities aligned with established goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Diploma Preferred Education: Incomplete degree in Communication Sciences, Administration, or related fields; Bachelor’s Degree in Administration or related fields. * *If selected as the candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity of conditions by implementing reasonable accommodations within the workplace.