Job Summary: We are seeking a Field Technical Support specialist to conduct support visits, operating system updates and installations, and preventive equipment maintenance. Key Highlights: 1. Opportunity to work autonomously in field technical support. 2. Development of skills in hardware and software installation and maintenance. 3. Continuous training and statutory benefits. **Are you looking for an excellent career opportunity?** Join us as a **Field Technical Support** specialist for Querétaro\-Juquirilla. **Job Requirements:** * Education in Computer Science or related field qualifying you for technical support functions. * Minimum 6 months of experience as a Technical Support specialist. **Job Responsibilities:** * Planning of field technical support visits. * Driving a standard vehicle with a valid driver's license. * Updating, installing, and replacing operating systems at point-of-sale locations. * Updating and installing equipment at point-of-sale locations. * Installing and supporting peripherals. * Diagnosing and resolving internet connection failures, including reporting issues to the provider. * Installing and supporting CCTV systems. * Installing and supporting telecommunications equipment (routers, switches, access points). * Performing preventive maintenance on installed devices. * Recording all activities in the mobile app. **Required Knowledge:** * Basic networking knowledge. * Hardware repair. * Daily user support for software and hardware usage. * At the server level: maintaining server hardware and software, including maintenance and monitoring of their integration with the network (switches, routers, firewalls, etc.), as well as proper configuration of network services provided by the servers. **Benefits and Additional Perks:** * Statutory benefits. * Training. * Company-provided tools. * Travel allowances. **Rotating shifts.** **Apply through this channel and we will contact you shortly!**
Juan García
Indeed · HR
Juan García
Indeed · HR
