Hotel Receptionist

Description

Job Summary: Perform a multifunctional role at the front desk, billing, and sales support, ensuring an exceptional guest experience and precise management. Key Highlights: 1. Multifunctional role in guest service, billing, and sales 2. Management of check-in/out, local concierge services, and accurate billing 3. Support for reservations and upselling of services **GENERAL FUNCTIONS** . Front Desk and Guest Experience * Execute check-in and check-out processes according to 4-star standards in under 3 minutes, expediting the arrival of business travelers. * Assign rooms in the PMS system after verifying "clean and available" status, previously authorized by the Housekeeping Supervisor. * Act as a local concierge: coordinate secure executive taxis to industrial parks, recommend restaurants, and resolve questions regarding city transportation. 2\. Billing and Cash Handling (Accuracy Focus) * Process payments via credit/debit cards, cash, or bank transfers, ensuring exact reconciliation of the cash drawer per shift. * Issue electronic invoices flawlessly using corporate fiscal data (RFC, Legal Entity Name, CFDI Usage), preventing delays in corporate client reimbursements. * Audit departing guests’ accounts to ensure all additional charges (room service, laundry, phone calls) are correctly posted. 3\. Sales and Reservation Support (Multifunctional Role) * Handle incoming phone calls and emails to quote and take direct reservations, applying daily rates or current corporate agreements. * Perform suggestive selling (upselling) by offering higher-category rooms or additional services during registration. * Assist with handling and safeguarding guests’ luggage for late check-outs or temporary storage before airport departure. WE OFFER Competitive salary Statutory benefits Excellent work environment Position type: Full-time Salary: $8,000.00 - $10,000.00 per month Education: * Incomplete or ongoing bachelor’s degree (Preferred) Work location: On-site employment