CBS Customer Service Representative – Billing – – – – – – – – – – – – About Michelin Michelin is building a world-leading manufacturer of compounds and life-changing experiences. A pioneer in engineered materials for over 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Leveraging its deep expertise in polymeric compounds, Michelin continuously innovates to manufacture high-quality tires and components for critical applications across demanding fields as diverse as mobility, construction, aerospace, low-carbon energy, and healthcare. The care invested in its products and profound understanding of customers inspire Michelin to deliver the best experiences—ranging from providing data- and AI-driven connected solutions for professional fleets to recommending exceptional restaurants and hotels curated by the MICHELIN Guide. Headquartered in Clermont-Ferrand, France, Michelin operates in 175 countries and employs 132,200 people. CBS Customer Service Representative – Billing MISSION: You will be part of a team responsible for managing the billing process and resolving customer billing issues or requests. This role is fundamental to our customer experience interactions and will focus on building positive relationships with both internal and external customers, as well as managing escalated issues. WHAT WOULD YOUR DAY-TO-DAY LOOK LIKE?* Manage and Interpret Data: Provide customers with necessary support to investigate, diagnose, and resolve billing-related questions or issues. * Facilitate Effective Oversight: Conduct analyses by investigating billing data, leveraging customer information within ERP and CRM tools. * Be a Trusted Partner: Perform account reconciliations using quantitative and qualitative data; identify potential billing issues and investigate to determine impact on other customers. Collaborate with other departments as needed to ensure timely resolution of customer requests. * Customer-Centric Focus: Serve as the internal voice and advocate for the customer. Build strong relationships and respond promptly to customer requests, thereby improving the overall customer experience. * Communicate Results: Ensure timely communication of confirmations, status updates, and resolution of any billing questions or issues. * Contribute to Success: Ensure accurate billing for your assigned customer base. Process manual adjustments or generate manual invoices related to billing or issue resolution. * Identify Opportunities: Continuously identify and pursue opportunities to improve processes and efficiency for the customer; collaborate with the team and other departments to test and implement improvements. REQUIREMENTS:* Bachelor’s degree in finance, accounting, business administration, or a customer service-related field. * 1–2 years of customer service experience handling billing operations. * Competencies: Information analysis, problem solving, customer service. * Advanced English (C1 level). * Proficiency with at least one CRM and one ERP system. Industrias Michelin, S.A. de C.V., CAMSO Distribución México, S.A. de C.V., Michelin México Services, S.A. de C.V., and/or Michelin Sascar México, S.A. de C.V. are responsible for the use and protection of your personal data. Accordingly, you are assured that your personal information will be used solely for purposes directly related and necessary to your job application, including: * Identification and contact. * Inclusion of your file as a job applicant. * Evaluation of your job application according to our selection and/or recruitment process. * Verification of the information you provide. Your personal data may only be transferred to companies within our corporate group, solely for the purpose of considering you for any available positions. Your personal information will be safeguarded under strict confidentiality, and reasonable measures will be taken to prevent unauthorized use or disclosure. We have implemented physical, technical, and administrative security measures in accordance with applicable regulations. By applying to this position, you agree to share the necessary information and its processing. You retain full rights under the ARCO framework (Access, Rectification, Cancellation, and Opposition), which you may exercise at any time. For further details, please request our comprehensive privacy notice.