Job Summary: This role involves resolving customer queries, tracking orders, capturing data, and maintaining case records with clear communication and empathy. Key Responsibilities: 1. Resolve customer questions and requests via phone, WhatsApp, and email. 2. Excellent interpersonal skills, patience, and strong verbal communication ability. 3. Responsible, empathetic, and punctual. **OPEN POSITION: CUSTOMER SERVICE** Location: QUERETARO (Candiles area) Salary: $2,550 WEEKLY + $350 Punctuality and Attendance Bonus + Performance Bonuses **AVAILABLE SCHEDULES – CHOOSE YOUR OPTION:** Option 1: Monday to Friday, 9:00 AM to 5:00 PM | Weekend off (Saturday and Sunday) Option 2: Monday to Friday, 9:00 AM to 5:00 PM, and Saturday, 9:00 AM to 4:00 PM | Sunday off **WHAT WILL YOU DO?** - Resolve customer inquiries, complaints, and requests via phone, WhatsApp, and email - Track orders, warranties, and returns - Capture and update customer data in the system - Provide clear and accurate information - Maintain case records and report incidents to the relevant department **WHAT DO YOU NEED?** - Excellent interpersonal skills, patience, and strong verbal communication ability - Responsible, empathetic, and PUNCTUAL - Basic computer skills **WHAT DO WE OFFER?** - Base salary: $2,550 weekly, paid on time - $350 weekly Punctuality and Attendance Bonus* - Additional bonuses for achieving customer service targets - Statutory benefits: vacation, year-end bonus (aguinaldo) - Paid training *Punctuality Bonus: Fully paid if no absences or tardiness occur during the week.5\..5\..4\..0\..0\..9\..6\..3\...3\...9\.. Salary: $2,600.00 per week Benefits: * Salary increases * Flexible schedules * Free uniforms Workplace: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
