Mexican Customs Service Representative

Description

Summary: This role involves acting as a liaison between the company and clients, providing product/service information, answering questions, and resolving problems with accuracy and efficiency. Highlights: 1. Provide highest level of customer service to clients, vendors, and providers. 2. Opportunities for professional development & ongoing learning. 3. A friendly, collaborative work environment. Buckland is looking for a Customer Service Representative What you’ll be doing This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. What we can offer you * Competitive salary, benefits package above law * A friendly, collaborative work environment * Opportunities for professional development \& ongoing learning * A chance to be part of a growing organization You will be responsible for * Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands * Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others. * Liaison between intercompany departments with regards to potential client set up and/or inquires. * Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable. * Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed. * Good written and verbal communication skills. * Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook. * Demonstrate your meticulous attention to detail by ensuring accuracy and decision making. * Driven by results working in a fast paced environment. * Maintain a well\-organized calendar to balance meetings, tasks, and future initiatives. * Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively. What we need from you * High School Diploma or equivalent. * Minimum 2 years in custom brokerage or logistics experience. * Intermediate MS Office knowledge. * High level of organization, time management and attention to detail. * Completion of complex entries * Mexican Legislation in Foreign Trade Business knowledge * Bilingual in Spanish/English