Bilingual Logistics Operations Coordinator

Description

Job Summary: Efficiently coordinate operations for assigned accounts, ensuring on-time deliveries and meeting customer service expectations, updating container statuses, and guaranteeing equipment availability. Key Highlights: 1. Manages shipment operations and status 2. Ensures customer satisfaction and on-time delivery 3. Requires effective communication and problem resolution **JOB PURPOSE** To efficiently coordinate operational activities for assigned accounts, updating all container statuses timely and accurately, ensuring on-time delivery of all shipments, and fulfilling customer service expectations. **PRIMARY RESPONSIBILITIES** 1\. Monitor emails, customer groups, and carriers. 2\. Address customer operational needs promptly and effectively. 3\. Receive and review documents sent by the customer (CCP, Lay\-Out, DODA, ENTRY, BOL, and POD). 4\. Request status updates for units collecting customer goods from various warehouses. 5\. Ensure equipment availability with carriers to meet customer demand. 6\. Email requested reports to the customer. 7\. Update empty and loaded containers in the system. 8\. Place orders after verifying all data entries are correct. 9\. Update statuses and capture data across various customer platforms. 10\. Enter data for assigned units into the system. 11\. Ensure efficient and productive use of company-owned containers. 12\. Prepare instruction letters and verify their presence in the system. 13\. Update internal reports and track internal operational KPIs. 14\. Close shipments and verify that proof-of-delivery (POD) documents are in the system. 15\. Request appointment dates and enter customer-provided appointments into the system. 16\. Request cross-border documentation from the customs broker or U.S. broker, upload them to the system (BOL, DODA, and ENTRY), and request information corrections if required. 17\. Notify the customer in case of theft, accidents, or cargo delays, and resolve the situation. 18\. Maintain a shift handover delivery log. 19\. Transfer orders for carrier payment and customer billing. 20\. Propose effective solutions for ongoing operational processes. **Requirements** 21 years of age or older. English proficiency: 70%–80% (written and spoken preferred). Technical degree, Engineering, or Bachelor’s degree (preferred). 1–2 years of experience in a similar role (preferred). Occasional visa desirable. **Knowledge:** · MS Office proficiency (Intermediate). · Knowledge of logistics, customs, and transportation processes. · Knowledge of KPIs (Optional). · Customer-oriented operational focus. **Skills:** · Written and verbal communication skills. · Adherence to standards and procedures. · Work availability (shift rotation and overtime). · Effective communication with customers and internal staff. · Analytical and problem-solving abilities. · Strong sense of responsibility. · Planning and time management. · Self-direction. · Task prioritization. **Desirable Competencies:** · Learning agility. · Adaptability to change. · Attention to detail. · Proactivity and continuous improvement orientation. · Teamwork. · Self-discipline. Employment Type: Indefinite-term position Salary: $20,000.00 \- $23,000.00 per month Benefits: * Company parking Application Question(s): * Most recent salary * Salary expectation * Which of the following shifts interests you? First Shift: 8:00 am\- 5:30 pm Second Shift: 5:00 pm\- 1:00 am Third Shift: 1:00 am\- 8:00 am * English proficiency level? Candidate will be assessed for bilingual capability Work Location: On-site employment