Technical Support - MacStore Querétaro

Description

Job Summary: We are seeking a Technical Support specialist to provide personalized assistance and first- and second-level support to Apple users, deliver services, and suggest promotions. Key Highlights: 1. Be part of a leading company in the distribution of Apple products. 2. Opportunity for career growth and continuous training. 3. 100% IMSS registration and Apple Certified Macintosh Technician certification. Join our sales force at MacStore branches!! MacStore Querétaro MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic. The position is Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 Face-to-Face Life Bonus: $550.00 Statutory and above-statutory benefits: 100% IMSS registration. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing up to 3 months. Life insurance and funeral expense assistance. Uniforms. Career growth. Continuous training. Additional benefits after 3 months (permanent staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or from 12:00 p.m. to 9:00 p.m. (rotating weekly day off).-Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist