Description
We are a nationwide company that develops the market through our channels present across the country. We distribute our brands and those of our partners in categories such as Home, Sports & Fitness, Appliances, Toys, etc., offering cutting-edge products of world-class quality.
Would you like to join the ANAYANSI family?
Requirements:
* Age: 22 years or older
* Experience: 1 to 3 years
* Manage and coordinate the end-to-end return process in accordance with internal policies and operational standards.
* Timely follow-up on incidents, ensuring proper resolution and closure of requests.
* Validate documentation, status, and condition of goods for authorization of returns and refunds.
* Maintain up-to-date administrative controls and records of movements in the system.
* Prepare executive reports and incident analyses for operational tracking.
* Coordinate communication among warehouse, logistics, customer service teams on platforms (Mercado Libre, Amazon, TikTok, iMile, etc.), and suppliers.
* Monitor compliance with response timeframes and established procedures.
* Administer and safeguard files, evidence, and documentation related to returns.
* Identify areas for improvement in operational processes to optimize timelines and reduce incidents.
* Provide attention and follow-up to internal and external customers with a focus on solution and service.
* Ensure correct application of policies, guidelines, and administrative controls.
* Support reconciliations, validations, and inventory control resulting from returns.
* Education: Bachelor’s degree (preferred)
We offer:
* Schedule: Monday to Friday, 9:00 AM to 6:00 PM
* Salary: $12,400 monthly gross
* Statutory benefits
* Work location: Calle 3, \#51, Naucalpan de Juarez, State of Mexico
***If you are interested (@), please apply through this channel or send a WhatsApp message to 55 1632 0081 to Lic. Nancy Trejo!***
Salary: $11,500\.00 \- $12,000\.00 per month
Benefits:
* Employee discount
* Company parking
* Free parking
* Flexible schedules
* Option for an indefinite-term contract
* Additional vacation days or paid leave
Work location: On-site employment