Help Desk

Description

Job Summary: We are seeking a Service Desk Agent to provide first-level technical support to customers, manage tickets, and resolve incidents. Key Highlights: 1. User technical support and assistance 2. Ticket management and incident resolution 3. Opportunity to innovate and transform the future Join the SONDA team! If you are looking for a new challenge to innovate and transform the future, we want you to be part of our team. Join the leading Latin American IT services company — a place where you can advance your career, acquire knowledge, and develop professionally. In the Operations area, we are seeking SERVICE DESK AGENTS whose primary objective is to deliver first-level customer support at Sonda Mexico. Responsibilities: - Deliver user technical support and assistance - Work via tickets - Provide technical support, delivering and recording all necessary information to meet internal company and customer requirements. - Provide customers with technical assistance in resolving their incidents - Manage all necessary actions to ensure problem resolution Requirements: - Proficiency in Office (Excel) - Experience with ERP-based ticketing systems (Remedy, ServiceNow) - Strong communication skills - Ability to review documentation effectively - Availability to work rotating shifts -Morning shift: 6:00 AM to 2:00 PM -Afternoon shift: 2:00 PM to 10:00 PM -Night shift: 10:00 PM to 6:00 AM · We offer: - Base salary - Statutory benefits from day one - Transportation assistance - Flexible working hours. -Requirements- Minimum education: High school diploma - General Baccalaureate years of experience Age: between 18 and 35 years Keywords: help, assistance