**EDUCATION:** Bachelor's degree in International Trade, International Relations, or related field. **MAIN RESPONSIBILITIES:** * Plan and assign tasks to documentation staff and operational assistants * Supervise the proper handling of customs documents and communication with clients * Verify compliance with regulations and procedures in import and export operations * Conduct internal audits on account management and documentation * Resolve operational issues and follow up on escalated problems * Train and guide team members to improve performance * Present periodic reports to the operations manager on key performance indicators (KPIs) * Participate in client meetings to ensure service quality and address concerns or suggestions Job type: Full-time Salary: $16,000.00 - $20,000.00 per month Benefits: * Free parking * Free uniforms * Additional vacation days or paid leave * Grocery vouchers Work location: On-site employment