IT Analyst

Description

Job Summary: We are seeking personnel for the IT Department to install, configure, and maintain equipment; provide technical support; and ensure optimal system performance. Key Highlights: 1. User technical support and maintenance of computer equipment. 2. Installation and configuration of communication and video surveillance systems. 3. Initial training on processes. We are a Yucatecan company with over 24 years of experience in the medium- and high-voltage electrical materials industry. We are currently recruiting personnel for our IT Department, located in the San Vicente Chuburná neighborhood of Mérida. **Requirements:** * Technical-level education; bachelor’s degree or engineering in related fields preferred. * Minimum one year of mandatory experience in similar positions or functions. * Valid driver’s license (standard vehicle). * This position requires attending to the needs of three offices located in different locations; therefore, availability to travel between sites is required. **Knowledge:** * Proficiency in writing and executing SQL queries (Management Studio). * Server administration (Active Directory, IIS, and additional roles). * cPanel (Hosting) or Plesk. * Handling and configuration of network equipment (IP cameras, routers, switches, PCs, NAS, PBX). * Structured cabling installation. * Basic tools (multimeter, drill, network crimping pliers, ladders). * Linux server and Python programming knowledge preferred. * Familiarity with networking and cybersecurity standards (ITIL, ISO/IEC 27001). **Responsibilities:** * Install, remove, enable, and/or configure computing equipment, communication systems, and video surveillance systems, following established company procedures and standards. * Conduct testing and diagnostics on installed equipment and systems to ensure optimal performance and compliance with required technical specifications. * Provide technical support to users in case of equipment or system failures or issues. * Advise users on basic usage of software or platforms employed by the company. * Update user guides related to software implemented by the company. * Perform physical cleaning (removal of dust and dirt from equipment components) to prevent performance degradation and extend equipment lifespan. * Record all maintenance activities in the ERP system. * Conduct inventory of backup equipment and validate equipment changes with management. **We Offer:** * Gross monthly salary of 12,200 pesos. * Biweekly payment + statutory benefits + punctuality and attendance bonus + uniforms. * Work location: San Vicente Chuburná. * Working hours: Monday–Friday, 8:30 am–6:00 pm; Saturday, 8:30 am–12:30 pm. * Initial 3-month process training. Employment Type: Full-time, indefinite-term contract. Salary: Starting at $12,200.00 per month. Benefits: * Free uniforms. Education: * Completed technical vocational education (Mandatory). Experience: * IT Assistant: 1 year (Mandatory). License/Certification: * Valid driver’s license (Mandatory). Work Location: On-site employment